Share via

Sign-in failed Error code: interaction_required

Marius Turcu 0 Reputation points
2026-03-07T08:08:12.81+00:00

I cannot access azure portal : https://portal.azure.com/Error/UE_SigninFailed?source=LoginRedirectHandler&shown=true

Sign-in failed

Error code: interaction_required

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: <PII REMOVED> Correlation ID: <PII REMOVED>0ff Timestamp: 2026-03-07 08:04:00Z

Browser ID: <PII REMOVED>

Microsoft Security | Microsoft Entra | Microsoft Entra ID

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Shubham Sharma 17,425 Reputation points Microsoft External Staff Moderator
    2026-03-09T07:24:55.47+00:00

    Marius Turcu

    Thank you for reaching out to Microsoft Q&A.

    The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

    Tenant inaccessible due to inactivity

    If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

    If it has been less than 20 days since the block, please provide the requested details for further assistance via private message:- QuickStart: https://learn.microsoft.com/en-us/entra/fundamentals/create-new-tenant

    Do let me know if you have any queries, we are happy to assist you further

    Was this answer helpful?

    0 comments

  2. AI answer

    2026-03-07T08:08:24.85+00:00

    The error AADSTS5000225: This tenant has been blocked due to inactivity means the Microsoft Entra tenant backing the Azure subscription is in an inactive/blocked state and sign-in to Azure (and Azure DevOps) is being blocked at the tenant level.

    Key points from the tenant lifecycle behavior:

    • When a tenant is marked inactive, Microsoft blocks sign-ins with this error.
    • Administrators have up to 20 days from when the tenant becomes inaccessible to request reactivation.
    • After 20 days in this blocked state, the tenant is permanently deleted and cannot be recovered.

    To proceed, use the path that matches the situation:

    1. If tenant became inactive less than 20 days ago
      • A tenant administrator must contact Microsoft support and request tenant reactivation.
      • Use the global support phone numbers listed under the “Administrators” section in the tenant-inaccessible documentation.
      • Do not open multiple tickets for the same issue; wait for the decision on the first case.
    2. If tenant has been inactive for more than 20 days
      • The tenant is deleted and cannot be recovered.
      • A new tenant must be created if Azure services are still needed.
    3. If sign-in is failing but the account is new or recently created
      • This can still be the same inactivity block if the tenant has already been marked inactive by the lifecycle policy.
      • Try signing in directly with the tenant in the Azure portal URL, for example:
        • https://portal.azure.com/<TenantId> or
        • https://portal.azure.com/<yourTenantName>.onmicrosoft.com
      • If still blocked with the same error, follow the reactivation path above (tenant admin contacting support).
    4. If only the Azure portal sign-in page is hanging or behaving oddly
      • Use a private/incognito browser session and try again.
      • If needed, clear browser cache and cookies and retry.

    If there is no global admin available or the account is locked out, use the appropriate support path (for example, Data Protection teams or business support) as described in the account access troubleshooting guidance, so that an administrator can be identified or created and then contact Microsoft to address the tenant state.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.