Tag not monitored by Microsoft.
The discount from Microsoft Virtual Training Days is not provided as a visible voucher code in email; it is applied automatically to the Microsoft Learn profile that uses the same email address as the event registration.
Key points and checks based on the documented behavior:
- Processing time
- For Virtual Training Day offers, the discount is typically applied about five business days after the training session(s) complete.
- If attempting to schedule the exam earlier than that window, the discount may not yet appear.
- Correct account and email
- The discount is attached to the Learn profile for the email address used to register for the event.
- When starting registration, sign in to the same Microsoft account/email that was used for the Virtual Training Day registration.
- During the transfer to Pearson VUE, ensure the contact email matches the event registration email; this is the email used to associate discounts.
- Where and how the discount appears
- Begin from the AZ-900 exam or certification page and click “Schedule exam” (or “Schedule through Pearson VUE” where shown).
- Sign in to the Microsoft Learn profile and complete the profile/transfer steps.
- Any eligible Virtual Training Day discount is applied automatically at the final checkout stage on Pearson VUE; there is no separate voucher field for this specific offer.
- If there is a voucher code (for other offers), it is entered on the Pearson VUE payment and billing screen via “Add Voucher or Promo Code”.
- If the discount still does not appear
- If more than five business days have passed since the event ended and the correct email/account is being used, and the price still shows full with no discount at checkout, direct support is required because only support teams and Pearson VUE can see account-specific discount attachments or blocks.
- Use the support path referenced for certification and Pearson VUE issues (for example, when accounts are blocked or discounts do not appear) to contact Pearson VUE or Microsoft Certification Support so they can verify whether the event discount is attached to the profile and correct any issues.
Because account access is not available here, direct verification of whether the voucher is attached to a specific profile is not possible; instead, follow the timing, email, and scheduling checks above, then contact certification support if the discount still does not appear after the processing window.
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