12000 point gone

Question

I am Have 12,000 points and then all points is and then all point is Venice

Answer 1

For missing Microsoft Rewards points, community members and documentation cannot view or fix individual accounts. Points can be deducted when:

• A redemption was started (for example, a gift card) and the process failed or the item later went out of stock.
• The account is under review or suspended for possible policy violations (for example, VPN/proxy use, multiple accounts, or automated activity).
• There are technical or account-specific issues with Rewards.

Because account data cannot be checked here, the only way to investigate and potentially restore points is to contact the Microsoft Rewards support team so they can review the account directly.

Use the official Rewards support form so the Rewards team can look at the 12,000 missing points and the recent activity on the account:

• Go to the Rewards support page: https://rewards.bing.com/support
• Provide the Microsoft account details, describe that about 12,000 points disappeared, and include approximate dates and any recent redemptions or errors.

If there is also any issue redeeming points (for example, phone verification, region, or VPN), check the guidance in the Rewards help article and ensure:

• The account is redeeming in the same country/region it was created in.
• No VPN or proxy is enabled while earning or redeeming.
• A mobile or landline (not VoIP) number is used for verification.

Only the Rewards support team can confirm what happened to the points and whether they can be restored.

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References:

• How to redeem Microsoft Rewards points
• Points for Bing search - Microsoft Q&A
• Microsoft Rewards - Unable to redeem Rakuten/Amazon points due to SMS verification failure - Microsoft Q&A
• I dont know why im suspended from microsoft rewards - Microsoft Q&A