Issue with Sway

Question

Having trouble for the last week now using Sway - cannot upload pictures to the platform!

Answer 1

Dear @Katherine Abbott,

Thank you for posting your question in the Microsoft Q&A forum.

Based on your description, you cannot upload pictures to Sway platform.

For better understanding your situation, could you please provide some information as:

Does it appear any error code or message when you cannot upload picture?

Does that issue occur with one specific picture or for all pictures?

Which version or Sway are you using (Desktop app or web version)?

In the meantime, you also should check your connect network and the size of the picture which uploaded.

The slower the connection and the bigger the image, the less likely it is to succeed. You can try uploading a smaller version of the image or wait till your connection is moving faster.

Looking forward to your update and hope information above could help you resolve the issue. If it does not, please leave the comment below so I can support you more effectively.

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Answer 2

Sway enforces maximum file size limits for uploads. If picture uploads have suddenly started failing, the images being added may now exceed these limits.

Sway’s current limits are:

• Up to 20 MB for documents
• Up to 100 MB for audio files
• Up to 256 MB for all other content types (including images)

If an image is larger than the supported size, Sway shows an error that the file is too large and the upload will fail. These limits cannot be changed or increased.

To work around this:

1. Check the file size of the images being uploaded.
2. If any image is close to or above 256 MB, compress or resize it (for example, reduce resolution or save to a more compressed format like JPEG) so it falls well below the limit.
3. Try uploading again after reducing the file size.

If images are clearly under these limits and uploads still fail, submit feedback so the Sway product team can investigate and consider improvements. Use the Send feedback option described on the Feedback for Microsoft 365 site and include the file type and size details.

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References:

• File size limit error when you upload files to Sway
• Frequently asked questions about Sway
• Sway help & learning
• Frequently asked questions about Sway – Admin Help