I cannot redeem 3 month Game Pass offer included with laptop

Question

I recently bought an Asus ROG Flow Z13 that was advertised as bundled with 3 months of GamePass. I can see the offer in the store but when clicking it, I get an error.

Answer 1

Hi,

It sounds like a server issue.

Press Windows+R keys on the keyboard, or Right-click Start on the Taskbar and choose Run.

Type "wsreset -i"

Press Enter.

Let me know if the claim works.

I’m eager to hear back and work together to find a solution.

Answer 2

The error is occurring inside Microsoft Store when trying to claim the bundled Game Pass offer, so the most useful actions are to troubleshoot the Store app itself and then contact Xbox/Microsoft support if it still fails.

Try these steps in order:

1. Reset the Microsoft Store app
   1. Press Windows key + R.
   2. Type wsreset.exe and select OK.
   3. A blank Command Prompt window opens and closes after ~10 seconds, then Microsoft Store reopens automatically.
   4. In Store, go to Included with device and try claiming the Xbox Game Pass offer again.
2. Check common Store issues If the claim button still fails, check for the following, which can prevent Store items from working correctly:
   • The app or offer might not be available in the current country/region.
   • Microsoft family settings might restrict purchases or subscriptions.
   • The PC might need a restart after recent Windows updates before Store offers work correctly.
   • Ensure the PC is signed in with the same Microsoft account that will own the Game Pass subscription and that the device is added to that account.
3. If Store in general is having trouble
   • Confirm other apps from Microsoft Store can be found and installed. If not, follow the broader Store troubleshooting in the same article (for example, ensuring the device is authorized and that the app/offer is compatible with the device).
4. If the Game Pass offer still cannot be redeemed
   • Because this is a promotional Game Pass entitlement tied to the device, and the Store is returning a server-side error, the next step is to contact Xbox support so they can look up the entitlement and error code and apply or replace the offer on the account.

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References:

• I can't find or install an app from Microsoft Store
• Trouble pushing an app or game to a device
• Can't redeem 3 month xbox gamepass - Microsoft Q&A