E-MAIL EXPIRING

Question

I got an email telling me my mailbox is about to expire, tried clicking on the link to reset - did not work.

Answer 1

Mailbox typically doesn't expire unless it is talking about subscription.

A legitimate email from Microsoft regarding your account always comes from domains ending in @accountprotection.microsoft.com

After you clicked on the link, did you enter any of your account info? I hope you didnt.

Answer 2

Treat the message as suspicious and do not click the link again.

For Outlook.com and Microsoft consumer accounts, legitimate mailbox/account or subscription issues are not fixed through random links in email. Instead, always go directly to Microsoft services in a browser and sign in there:

1. Open a browser and manually go to Outlook.com and sign in.
2. Check whether email is still accessible and whether any warning banners appear in the web interface.
3. If the email claims something about account, billing, or subscription status, go directly (in a new tab) to the Microsoft account pages, such as the account and billing area, by typing the address or using a known bookmark rather than the email link.
4. If email is missing or delivery seems affected, use the Outlook.com self‑help and support options:
   • In Outlook.com, select Help on the menu bar and enter the issue.
   • If self‑help does not solve it, scroll down to Still need help? and select Yes to contact support.
5. If sign‑in fails or the account appears locked, use the sign‑in helper or recovery options from Microsoft’s official pages (opened manually, not via the email).

If the email sender name or address looks odd, or the domain is misspelled (for example similar tricks as in the “M!CROSOFT” scam), treat it as phishing and delete it.

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References:

• Email is missing from your Outlook.com inbox
• Can't send or receive email in Outlook.com
• Problems renewing a Microsoft 365 subscription
• Manage expiring Groups in Outlook
• Email from M!CROSOFT - Microsoft Q&A