Hello I need some help with Authenticator

Question

Hi

I'm working as doctor in midyorks and I'm using app called Alertive.

I noted this application stopped and authenticator not working and more and showed this message:

Request Id: e2b43fb2-962f-4601-8e16-aa2038284600

Correlation Id: 4e786a85-7f2a-4712-8132-dc69544f9c6c

Timestamp: 2026-03-19T23:20:11.796Z

Thanks for help

Answer 1

Still the problem not sorted out yet

Answer 2

Based on the error and that Microsoft Authenticator is “not working,” the issue is most likely with the authentication flow rather than the Alertive app itself. Work through these steps on the phone where Authenticator is installed:

1. Confirm Authenticator is unlocked
   • Open Microsoft Authenticator and make sure it is not locked by a PIN/biometrics screen that is waiting for input.
2. Check notifications are working
   • In the Authenticator app, go to Settings → Notification settings and make sure Show notifications is turned on.
   • On the phone, confirm system notifications are enabled for Authenticator and that the device is not in Do Not Disturb/Quiet mode.
   • If notifications are silent, enable sound/vibration for Authenticator.
3. Update Authenticator and device
   • Ensure the app is updated to the latest version. Versions older than 12 months are not supported.
   • Make sure the phone OS and any security apps (for example, Microsoft Defender, Intune Company Portal if used by the trust) are up to date.
4. Fix time and network settings
   • Set the phone’s Date & time to automatic and verify the time is correct, then restart the device.
   • Check internet connectivity; if using mobile data, try switching to Wi‑Fi and vice versa. If using a VPN, disconnect and try again.
5. Retry the sign-in
   • After the above, try signing in to Alertive again and complete the prompt in Authenticator (notification approval or code entry).
6. If “Authentication did not complete” appears
   • Ensure the app is unlocked, notifications are enabled, the app is updated, the device time is correct, and the phone has a working network connection as described above.
7. If still blocked
   • If this is a work account (NHS/Trust account), contact the local IT/service desk or identity administrator and provide the Request Id, Correlation Id, and Timestamp. They can check the sign-in logs and, if needed, reset multi-factor authentication settings or raise a ticket with Microsoft (Data Protection team) to restore access.

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References:

• Troubleshoot problems with Microsoft Authenticator
• Authentication did not complete
• Authenticator Did Not Complete Login
• I have a Micrsoft business account and I am the admin and the only user registered under this account. I can't log in because i have replaced my phone and the authenticator doesn't work. - Microsoft Q&A
• Microsoft Authenticator app doesn't show 6-digit OTP code - Microsoft Q&A
• Requesting a Tenant Admin MFA Reset - Microsoft Q&A
• Cannot authenticate with E-mail when logging into Microsoft Authenticator(iOS). - Microsoft Q&A
• I need to reset my mfa methods - Microsoft Q&A