Sharepoint/One Drive

Question

Sharepoint/One Drive

Bernadine Christine 0

I would like to report that uploading files to Sharepoint/One Drive that files are generating clones (e.g., "filename-computername") and that deleted items are restoring, which suggests a Sync Client malfunction. This problem exists since 19 March 2026 and now a Tender Document that I uploaded had double files and items I deleted were also visible although they were deleted before uploading the folders.

This will create major problems for all who uses Sharepoint/One Drive. How soon can you fix this problem.

Bernadine Christine 0 Reputation points

2026-03-20T11:05:09.59+00:00

This is a global issue and not just one computer as this was uploaded onto another companies site and it was double entries as well as deleted documents that resurfaced. It was also detected by other members in the company.

I would like to report that uploading files to Sharepoint/One Drive that files are generating clones (e.g., "filename-computername") and that deleted items are restoring, which suggests a Sync Client malfunction. This problem exists since 19 March 2026 and now a Tender Document that I uploaded had double files and items I deleted were also visible although they were deleted before uploading the folders.

This will create major problems for all who uses Sharepoint/One Drive. How soon can you fix this problem.

2 answers

Your answer

Bernadine Christine 0 Reputation points

2026-03-20T11:05:09.59+00:00

This is a global issue and not just one computer as this was uploaded onto another companies site and it was double entries as well as deleted documents that resurfaced. It was also detected by other members in the company.

I would like to report that uploading files to Sharepoint/One Drive that files are generating clones (e.g., "filename-computername") and that deleted items are restoring, which suggests a Sync Client malfunction. This problem exists since 19 March 2026 and now a Tender Document that I uploaded had double files and items I deleted were also visible although they were deleted before uploading the folders.

This will create major problems for all who uses Sharepoint/One Drive. How soon can you fix this problem.

Answer 1

Bernadine Christine 0

Regarding your issue, may I kindly ask a few questions to help understand it better?

Were the files uploaded via OneDrive sync (File Explorer/Finder) or directly through the SharePoint/OneDrive web portal? It was uploaded directly to SharePoint.
Did the issue occur only when syncing locally, or also when uploading from the web? It happened when I uploaded the documents to the folders and it multiplied the documents as well as added the deleted files. This happened on the 19th and 20th March 2026.
Before uploading the folder, were the deleted files removed from the web interface or only locally? Only locally before uploading to SharePoint.
Was OneDrive showing any sync paused / syncing / error status when the upload happened? Yes it show that 5 files didn't upload and that is when I started investigating to find double entries as well as everything I deleted was back in the SharePoint folder.
Are the “restored” files visible in the SharePoint web UI, or only on the local synced folder? No it is visible in the Sharepoint web UI which was created by a Client. Now all those documents are visible that shouldn't have been visible. Which could cost us a contract.
Do the duplicate files appear immediately after upload, or after sync completes? Yes it appeared immediately.
Are the affected files being actively edited by more than one user? No only one user modified the documents.

This is unacceptable that this would happen as all the files were on a harddrive and uploaded to SharePoint.

Jess-Q 11,520 Reputation points Microsoft External Staff Moderator

2026-03-24T16:03:12.5733333+00:00

Hi @Bernadine Christine,

It looks like this may be related to a OneDrive issue on your side, you can try the steps here to see if they help resolve the problem: Duplicate files in OneDrive

Hopefully it will help resolve your issue effectively.
Jess-Q 11,520 Reputation points Microsoft External Staff Moderator

2026-03-25T15:47:43.6466667+00:00

Hi @Bernadine Christine,

I hope you're doing well. It has been a while and I am writing to see how things are going with this issue. Have you had a chance to check the replies provided? Did you have any difficulty troubleshooting your issue using the steps in the link I provided above? If so, feel free to leave a comment and let me know I’ll be happy to see if I can assist you further.
Jess-Q 11,520 Reputation points Microsoft External Staff Moderator

2026-03-30T15:20:05.44+00:00

Hi @Bernadine Christine,

This is my second follow-up to check whether your issue has been resolved. I truly want to ensure your experience is as smooth as possible. If your problem is still ongoing or if you have faced any new difficulties, please share more details about the current steps you are stuck on. I am here and happy to provide further help whenever you need it.

While waiting for your response, I will continue tracking other customer questions on the forum to ensure everyone receives timely support. If you have additional questions, please feel free to tag my name in your reply so I can assist you promptly and more personally.

Looking forward to hearing from you soon.
Bernadine Christine 0 Reputation points

2026-03-31T08:53:41.4866667+00:00

No the problem hasn't been sorted.
Jess-Q 11,520 Reputation points Microsoft External Staff Moderator

2026-03-31T15:38:40.34+00:00
Hi @Bernadine Christine,

If clearing the saved credentials did not resolve the issue, I recommend resetting or uninstalling OneDrive.

A reset clears OneDrive’s sync history and cached state so the app can rebuild a fresh view of what exists in the cloud. A reinstall replaces the program files but may keep the existing sync history, which is why a reset should always be done first.

Here are a few steps you can try:

Unlink OneDrive

Click the OneDrive cloud icon in the system tray

Go to Settings > Account > Unlink this PC

Fully close OneDrive

Reset OneDrive

Press Win + R

Paste the following command exactly and press Enter: %localappdata%\Microsoft\OneDrive\onedrive.exe /reset

Wait 1–2 minutes

If OneDrive does not reopen automatically, start it from the Start menu

Sign in again

Do not sync all libraries yet and test syncing with one small library or a single file first

If the duplicate computer-name issue no longer occurs, stop here. A reinstall is not needed.

For more details, please refer to: Reset OneDrive

Uninstall and reinstall OneDrive (only if the reset did not resolve the issue)

Go to Settings > Apps > Microsoft OneDrive > Uninstall

Restart the computer

Download the latest version of OneDrive from Microsoft

Install and sign in

Sync one library at a time

Test before syncing any critical or large datasets

For more details, please refer to: Reinstall OneDrive

Hopefully this helps resolve the issue. Feel free to reply and let me know the outcome.
Bernadine Christine 0 Reputation points

2026-04-01T07:55:49.05+00:00

How do you even clear the saved credentials as this was not clearly explained in the previous communications, how would it resolve the issues
Bernadine Christine 0 Reputation points

2026-04-01T07:57:50.2733333+00:00

Another problem I have is that I don't just want to uninstall and reinstall. This could let me loose documents, could it not?
Jess-Q 11,520 Reputation points Microsoft External Staff Moderator

2026-04-01T14:37:59.1633333+00:00
Hi @Bernadine Christine,

I apologize if my previous explanation was unclear. In the article I referenced, clearing OneDrive credentials is suggested as a troubleshooting step for file duplication issues. It also states that uninstalling OneDrive should not result in data loss, as long as syncing is paused and no files are actively syncing.

Here are some steps you can follow:

Clear the Windows Credentials Manager

Open the Control Panel and go to User Accounts > Credential Manager.

Select Windows Credentials.

Remove any Microsoft/Office‑related credentials.

Restart your PC and try signing in to OneDrive again.

For more details, please refer to: Duplicate files in OneDrive

Additionally, you can try clearing the OneDrive settings file by following these steps:

Press Windows key + R to open the Run dialog, enter %localappdata%\Microsoft\OneDrive\settings, and select OK.

Then, delete the PreSignInSettingsConfig.json file and check if the issue improves.

For more details, please refer to: Clear OneDrive cached credentials

Hopefully this helps resolve the issue. Feel free to reply and let me know the outcome.
Jess-Q 11,520 Reputation points Microsoft External Staff Moderator

2026-04-03T14:22:16.9+00:00

Hi @Bernadine Christine,

I wanted to follow up and check if you've had a chance to review the replies provided regarding the issue we discussed. Any updates or insights you could share would be greatly appreciated.
Bernadine Christine 0 Reputation points

2026-04-07T08:03:10.48+00:00

Hi Jess_Q, I haven't even looked at it as I am busy with tenders and that takes priority at the moment. Will look at it on the 13th.
Jess-Q 11,520 Reputation points Microsoft External Staff Moderator

2026-04-07T15:06:02.9966667+00:00

Hi @Bernadine Christine,

Please take your time to test the suggestion, and feel free to follow up whenever it’s convenient for you.
Jess-Q 11,520 Reputation points Microsoft External Staff Moderator

2026-04-13T14:26:05.9433333+00:00

Hi @Bernadine Christine,

I hope you're doing well. I wanted to follow up and check if you've had a chance to review the replies provided regarding the issue we discussed. Any updates or insights you could share would be greatly appreciated.

Answer 2

Hi @Bernadine Christine

Regarding your issue, may I kindly ask a few questions to help understand it better?

Were the files uploaded via OneDrive sync (File Explorer/Finder) or directly through the SharePoint/OneDrive web portal?
Did the issue occur only when syncing locally, or also when uploading from the web?
Before uploading the folder, were the deleted files removed from the web interface or only locally?
Was OneDrive showing any sync paused / syncing / error status when the upload happened?
Are the “restored” files visible in the SharePoint web UI, or only on the local synced folder?
Do the duplicate files appear immediately after upload, or after sync completes?
Are the affected files being actively edited by more than one user?

Hope to hear back from you soon. 

The initial response may not fully address your needs, but it will help me better understand your situation. Once I get the information, I will try my best to find the next steps.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Jess-Q 11,520 Reputation points Microsoft External Staff Moderator

2026-03-21T14:54:11.5+00:00

Hi @Bernadine Christine,

It has been a while and I am writing to see how things are going with this issue. Have you had a chance to check the replies provided? Any update would be appreciated.

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Sharepoint/One Drive

2 answers

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