Sign-in failed Error code: interaction_required Error message: interaction_required: AADSTS5000225

Question

can someone help me i got this error :

Sign-in failed

Error code: interaction_required

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 312602c1-d33b-40bd-b13d-3aa8c7fb3900 Correlation ID: 019d1168-a210-7c79-b2c0-8d56ea1b3cd1 Timestamp: 2026-03-21 17:19:24Z

Answer 1

The error interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity means the Microsoft Entra ID/Azure tenant is in an inactive (blocked) state due to lack of use and is temporarily inaccessible.

Key points and actions:

1. Reason for the error
   • The tenant has been marked inactive as part of Microsoft’s tenant lifecycle policies.
   • When a tenant reaches this state, sign-ins are blocked and this error is returned.
2. Time limit for recovery
   • Administrators can request reactivation only within 20 days of the tenant entering the inactive state.
   • After 20 days in this state, the tenant is permanently deleted and cannot be recovered.
3. What an administrator must do
   • The tenant’s administrator must contact Microsoft support to request reactivation:
     • Use the global support phone numbers listed in the documentation.
   • Do not open multiple support cases for the same tenant; wait for a decision on the existing case.
4. If the tenant will not be reactivated
   • If no action is taken, the tenant is deleted after 20 days of being blocked.
   • After deletion, the tenant and its data are not recoverable.
5. If access is needed as an app owner/developer
   • Minimize authentication attempts against the blocked tenant until it is reactivated.
   • Do not submit multiple assistance requests; Microsoft will respond once a decision is made.

If the tenant has already been blocked for more than 20 days, the only option is to work with or create a different tenant.

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References:

• Tenant inaccessible due to inactivity
• Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity - Microsoft Q&A
• 7 Day Old Azure Account: AADSTS5000225: This tenant has been blocked due to inactivity. - Microsoft Q&A