Developer Subscription: Unable to use phone issue

Geeb 116 Reputation points
2021-10-08T12:49:42.623+00:00

I am attempting to subscribe to an Developer tenant (https://developer.microsoft.com/), but when I am prompted to enter my phone number to get an SMS text, it gives me this error:

"We're unable to send the code to that number. Please provide a valid cell phone number and try again. MS-CorrelationId: 24293d63-b93d-44c1-b2c1-83978132fb5d"

The phone number is valid and works just fine with other products and services that require SMS/MFA texts.

What is the issue?

Microsoft 365 Publishing
Microsoft 365 Publishing
Microsoft 365: Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line. Publishing: The process of preparing, producing, and releasing content for distribution or sale.
595 questions

31 answers

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  1. Setsuna 41 Reputation points
    2022-09-09T14:16:24.023+00:00

    This is ridiculous already been over 2 weeks with the same error code. Microsoft can you please look into this and resolve?

    8 people found this answer helpful.
    0 comments
  2. Soumesh Khuntia 46 Reputation points
    2022-09-02T06:18:10.02+00:00

    Did anybody find a solution to this problem? I've been facing the same issue

    3 people found this answer helpful.
    0 comments
  3. Soumesh Khuntia 46 Reputation points
    2022-09-03T07:25:43.863+00:00

    Is the Microsoft E5 Developer phone verification working now? or still down

    2 people found this answer helpful.
  4. David 41 Reputation points
    2022-11-10T02:03:45.74+00:00

    Now Microsoft is saying this:

    We can't continue with the signup process for the following reasons:
    Your phone number did not pass security checks.
    Your phone cannot receive an SMS code.
    MS-CorrelationID: e3627d2e-e876-497d-8183-6331befc5a44
    Code: 40321

    2 people found this answer helpful.
  5. Luis Renteria 6 Reputation points
    2021-10-14T17:52:40.183+00:00

    Although the dialog indicates that the country code is included via a drop down that proceeds your entering of a phone number, I found that I had to include the country code when entering my cell phone number for it to work. Hope this helps.

    1 person found this answer helpful.