How to fix touchpad cursor not moving while using keys on a compatible bluetooth keyboard for Microsoft 11

Question

Hi, I just bought a new bluetooth compatible keyboard for my Microsoft 11 surface pro 9 computer and when I went to test it out I realised I could not move the touchpad cursor around while typing. This affects gaming, etc and I'm unsure if there is a clear fix for this.

Answer 1

Hi Emmanuel Papadam, 

I can see why that would be frustrating, especially if you need to move the pointer while pressing keys at the same time for gaming or similar tasks. At this point, I recommend that you review and try the steps provided in the AI generated answer on your thread. That reply typically include the most relevant checks for this scenario. 

To help narrow this down, could you let me know a bit more about how the setup is working right now? 

• Are you using the touchpad built into the Bluetooth keyboard? 
• Does this happen everywhere in Windows, or only inside games? 
• If you stop typing, does the touchpad/cursor move normally again? 
• What is the brand and model of the Bluetooth keyboard? 
• Does the same thing happen if you test with a different keyboard or with the keyboard disconnected? 

While my initial response may not fully resolve the issue, I truly appreciate your cooperation as we work together toward identifying the most effective solution. Thank you so much for your understanding. 

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Answer 2

Windows 11 and many laptops enable a feature that temporarily disables the touchpad while typing to prevent accidental cursor movement. With an external Bluetooth keyboard, this can feel like the touchpad “locks” whenever keys are pressed.

To address this, use these steps and tests:

1. Test with another pointing device
   • Connect a USB or Bluetooth mouse.
   • While holding keys on the external keyboard, try moving the mouse.
   • If the mouse moves normally but the built‑in touchpad does not, the behavior is specific to the touchpad’s palm‑rejection / “disable while typing” feature.
2. Check mouse and pointer settings
   • Go to Start > Settings > Devices > Mouse.
   • Adjust pointer speed and related options to ensure the cursor is responsive.
   • If available in Additional mouse options (Pointer Options tab), make sure nothing is set that would restrict pointer movement during keyboard input.
3. Update Windows and drivers
   • Go to Start > Settings > Update & Security > Windows Update.
   • Install all available updates; this can include touchpad, Bluetooth, and input driver improvements that affect how the keyboard and touchpad work together.
4. Check hardware behavior
   • Ensure the touchpad surface is clean and unobstructed.
   • If possible, test in another user account or in a minimal environment (e.g., after a restart with only essential apps open) to see if a background app is affecting input.

If the issue only occurs with the built‑in touchpad while typing on the Bluetooth keyboard, and not with an external mouse, it is likely by design (palm‑rejection / “disable while typing”) and may not be fully configurable unless the touchpad or OEM utility exposes a specific setting for it.

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References:

• Troubleshoot problems with your Surface mouse or keyboard
• Mouse and keyboard problems in Windows