How to fix my new-outlook email from scrolling to fast?

Question

When trying to read my email It scrolls by so fast the I ave to stop it and restart to be able to read my mail

Answer 1

Hi Mary O. Tucker,

From what you’re describing, this sounds more like a scroll or view behavior issue in New Outlook for Windows, rather than an email account problem.

Please try the steps below, in this order:

1. Open an email and test scrolling using keyboard only (Arrow keys / Page Up / Page Down), without using the mouse wheel or touchpad.
2. Press Ctrl + 0 to reset the zoom/view in New Outlook.
3. Temporarily turn the Reading Pane off, then turn it back on and test the message again.
4. Open the same email in Outlook on the web to see if it scrolls normally there.
5. Close and reopen New Outlook. If needed, reset the New Outlook app from Windows Settings (this clears local app data).
6. Only if the issue continues, try removing and re‑adding the account or reinstalling New Outlook.

If the fast scrolling stops when using the keyboard only, the cause is usually related to the mouse, touchpad, or gesture settings in Windows, rather than Outlook itself.

To help narrow this down further, please let us know:

• Does this happen with all emails or only certain ones?
• Are you using a mouse, touchpad, or touchscreen?
• Does the same behavior occur in Outlook on the web?

Once you’ve tried these, feel free to share what you observe and we can take the next step from there.

Please let me know if this proves useful to you, or if you would like further assistance.

I'm looking forward to your reply.

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Answer 2

The fast or jumpy scrolling issue is documented for classic Outlook for Windows, especially with certain builds and newsletter-style emails. The fixes and workarounds depend on which Outlook experience and version is in use.

For classic Outlook for Microsoft 365 where newsletter emails scroll too fast or jump:

1. Disable Advanced Typography
   1. Select File.
   2. Select Options.
   3. Select Mail.
   4. Select Editor Options.
   5. Select Advanced.
   6. Under Advanced, clear Use Advanced Typography.
   7. Select OK, then OK again.
   8. Restart Outlook and test scrolling again.

This mitigates the jumpy/erratic scrolling behavior in affected builds until the fixed versions (for example, Version 2405 Build 18827.20000 and later in Current Channel) are installed.

For Outlook 2016 classic where the view jumps after scrolling or after deleting messages, the documented workaround is to disable a specific experiment via the registry (Current Channel only):

1. Close Outlook.
2. Set these registry values (requires care; incorrect registry edits can affect the system):
   • HKEY_CURRENT_USER\SOFTWARE\Wow6432Node\Microsoft\Office\16.0\Common\ExperimentEcs\Overrides
     • DWORD: ofsatqrgsry3ri0
     • Value: 0
   • HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Common\ExperimentEcs\Overrides
     • DWORD: ofsatqrgsry3ri0
     • Value: 0
3. Or create a .reg file with:

      Windows Registry Editor Version 5.00
      [HKEY_CURRENT_USER\SOFTWARE\Wow6432Node\Microsoft\Office\16.0\Common\ExperimentEcs\Overrides]
      "ofsatqrgsry3ri0"=dword:00000000
      [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Common\ExperimentEcs\Overrides]
      "ofsatqrgsry3ri0"=dword:00000000
   

   then double-click it to import, and restart Outlook.

If using the new Outlook for Windows and the issue persists, ensure that classic Outlook is not affected by these known issues, and consider switching temporarily to classic Outlook to test whether the scrolling behavior is better there while waiting for fixes in the new Outlook experience.

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References:

• Classic Outlook jumps when scrolling Newsletter emails
• Outlook 2016 issues with scrolling
• Fixes or workarounds for recent issues in classic Outlook for Windows