Minecraft problem

Question

I purchased Minecraft on <PII removed>, and here are the details of my order:

Your Microsoft order <PII removed> has been processed Received Minecraft: Java & Bedrock Edition for PC 1 item from Microsoft

Order has been shipped Ordered on <PII removed>

However, Minecraft is not available on my account, and it is asking me to purchase the game again.

Please resolve this issue as soon as possible and let me know how I can restore the game on my account.

Thank you in advance.

Best regards,

Answer 1

Hello Matija Nikolic,

Welcome to Microsoft Q&A forum.

Please understand that our forum is a public platform, and we will modify your question to cover your personal information in the description. Please notice to hide these personal or organization information next time you post error or some information to protect personal data.

I understand that you'd like to play the game you have bought but cannot find them. Before we proceed, can you please try to log in to the account that received the confirmation email in InPrivate or Incognito mode?

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas. I'll do my best to help you find and play the game on your own. However, for information on your account and purchases, please contact Microsoft Support or Xbox Support. Thank you for your understanding.

Additionally, you can also try to remove the credentials cache and refresh them by logging in again.

• Type "Credentials manager" in the search bar and press Enter.
• Select "Windows Credentials"
• Remove all these entries:
  1. Start with or contain "Xbl"
  2. Any of your Microsoft Account.
  3. Related to Xbox app, Minecraft or Microsoft Store.
• Restart your PC.

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Answer 2

Follow these steps to restore Minecraft: Java & Bedrock Edition on the correct Microsoft account:

1. Confirm the correct Microsoft account
   • Go to the Order history page and sign in with the Microsoft account that was used to buy Minecraft:
     https://account.microsoft.com/orders
   • Verify that order #4355426291 for Minecraft: Java & Bedrock Edition for PC appears there and shows as completed.
2. Install from Order history / Store
   • In Order history, locate the Minecraft purchase and select Product key/Install or Install if available.
   • If you only see Install, select it to start download and installation. Some games do not show a product key and are tied directly to the account.
   • If you do not see Install, select the product name; this opens the product page in Microsoft Store. If the button that was previously labeled Buy is now Install, select it to download and install the game.
3. Check the Microsoft Store library
   • On Windows 10/11, open Microsoft Store.
   • Go to My Library.
   • Look for Minecraft: Java & Bedrock Edition for PC. If there is a Download icon next to it, select it to install.
4. If the game still asks to purchase again
   • Make sure Windows is signed in with the same Microsoft account that shows the Minecraft order in Order history.
   • If the order appears correctly but the game is still missing or asking to buy again, contact Microsoft Store support for purchase-related help:
     Help with Microsoft Store purchases.

If the order does not appear at all in Order history for the account being used, verify whether the purchase might have been made under a different Microsoft account and repeat the steps above with that account.

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References:

• Find and install your Microsoft downloads from Microsoft Store
• Pre-orders for Microsoft Store
• Check the status of your Microsoft Store return or refund
• Cancel an order or pre-order from Microsoft Store