camera not workingh

Question

Case number: [7100597314]

need to connect back with the tech

Answer 1

Hello

Forum/community users and support are not in the same system. Users here are independent, so there's no way for any of us to connect you back to your case.

You need to use the Get Help app to get back to support and provide the case number to them.

However, I am happy to help you with the camera issue if you would like.

If you open the Camera app, what does it say? Any error message? Or is it just a black screen? Any additional information would be helpful if you don't mind.

Most camera issues can be due to a physical privacy cover covering the lens. Make sure that's not the case.

Otherwise there is usually a physical button/key/switch you can use to turn the camera on or off. For example, most Lenovo uses F8 or Fn+F8, or a switch above the lens, HP has a camera key or a button on the side of the laptop, MSI uses F6 or Fn+F6, etc.

If you are not sure, tell me what the camera app says/shows, and then please hold down Windows + R keys, type in msinfo32.exe and hit enter. Then share a screenshot of the System Information window. Thanks!

Answer 2

accepted. connect me with Case number: [7100597314]

Answer 3

To reconnect with support for case 7100597314 and continue troubleshooting the camera issue on Windows 11, use the official Microsoft support channels and reference the existing case number when prompted so the technician can review prior notes and resume assistance.

While waiting to speak with support, basic camera checks that can be performed include:

1. Run the Windows camera troubleshooter
   • Open the Get Help app in Windows 11 and run the Camera troubleshooter. It will automatically diagnose and attempt to fix common camera problems.
2. Verify the camera is detected
   • If using an external camera, ensure it is firmly connected to the USB port and, if possible, test it on another device.
3. Check for a physical camera switch or key
   • On many laptops, a function key (for example, Fn + a key with a camera icon) or a hardware slider/shutter near the camera can disable it. Make sure any such switch or slider is set to enable the camera.
4. Check camera drivers
   • Select Start, type device manager, and open it.
   • Look under Cameras, Imaging devices, or Sound, video and game controllers for the camera.
   • If the camera is missing, use Action → Scan for hardware changes and then restart the PC.
   • If the camera appears but stopped working after an update, open Properties → Driver and try Roll Back Driver (if available), then restart.
   • If that does not help, in Properties → Driver, choose Uninstall Device (select Attempt to remove the driver for this device), then in Action select Scan for hardware changes and restart again.

If the camera still does not work after these steps, contact Microsoft support again with case 7100597314 so an agent can continue advanced troubleshooting.

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References:

• Camera doesn't work in Windows
• my camera does not function in windows - Microsoft Q&A
• camera is not listed under device manager camera is not listed and it's not under imaging devices - Microsoft Q&A
• Camera fails in Teams - Microsoft Q&A
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• I need to talk to someone!! - Microsoft Q&A