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I desperately need to talk to an operative please.
I had a Microsoft 365 subscription for work purposes and I have just been charged for another year however I actually retired in November 2025 and no longer have a requirement for it.
I realise its my own fault for forgetting to cancel the subscription but could I please cancel it with immediate effect and have my payment refunded? I only have a state pension to live on and this is a really big hit for me. I have been unable to work out how to cancel the subscription going forward (possibly due to my heightened state of panic at losing £104) so if you could also help me with this too I would be very grateful.
To be honest even using this website has been stress inducing as I cannot find a 'contact us' button or a direct email address to be able to talk to a person.
A comprehensive suite of productivity tools and cloud services that enhance collaboration, communication, and efficiency. Combining classic Office apps with advanced Microsoft 365 features, it supports both personal and business needs
Hello Stefan Unfortunately your response is confusing. It is a personal account not an actual business account. I have tried to access the support website you mention with no avail and the telephone number Im being told is incorrect
Thanks for the follow-up. You said you used the account for work and therefore I assumed (incorrectly, apparently!) that it was an organization (business) subscription.
Personal accounts are often set up with @outlook.com or @hotmail.com accounts, but it would be possible to use third-party e-mails, such as @gmail.com, instead. These types of subscriptions can be cancelled via https://account.microsoft.com/services . See https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b .
my issue is too complicated for this i need to commnicate directly with a person, not on a q&a forum
You can try the support chat, which is available via https://support.microsoft.com/contactus. However, users in the forum report that it may be a time-consuming experience, I'm afraid.
I had a Microsoft 365 subscription for work purposes and I have just been charged for another year however I actually retired in November 2025 and no longer have a requirement for it.
If you are the admin for the business subscription, you should be able to cancel via https://admin.microsoft.com. If necessary, contact business support by telephone. See https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 .
Hello Stefan
Unfortunately your response is confusing. It is a personal account not an actual business account. I have tried to access the support website you mention with no avail and the telephone number Im being told is incorrect
I am not the admin on the account but the payment has come of my personal bank account.