Email in box

Question

In my Outlook no new in message come to my inbox. The messages end up in my deleted box. How can I change the system to get my emails in the inbox?

Moderator note: PII removed

Answer 1

Welcome DAGau,

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Thank you for reaching out to Microsoft Q&A forum.  

I understand that new emails are not arriving in your Inbox and are being automatically moved to the Deleted Items folder in Outlook on the web. 

In addition to the previous suggestions, you could also explore these options:  

Option 1: Turn off Focused Inbox 

• Open Outlook on the web 
• Select Settings in the upper-right corner 
• Go to Mail > Layout 
• Choose " Don't sort my messages" and save the changes 

Option 2: Check Sweep settings 

• Go to Settings 
• Select Mail > Sweep 
• Remove any Sweep rules that may delete or move incoming messages automatically 

Option 3: Review Junk Email settings 

• Go to Settings 
• Select Mail, then Junk email 
• Check the Blocked senders list and remove any valid addresses 
• Make sure automatic deletion of suspected junk is not enabled unnecessarily 

Option 4: Check Inbox filters 

• Open your Inbox 
• Make sure no filter such as Unread or Flagged is selected at the top of the message list 

I hope this information helps resolve your issue. If you have any further questions, please don’t hesitate to contact me again in this thread. 

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Answer 2

Hello,

Click Settings in the upper right corner

Click Mail > Rules

Check if there are any rules that moved the emails to "Deleted Items" or deleted them.

Turn off or delete this rule.