Outlook Issue

Question

Getting send/receive error in Outlook when trying to get mail from ISP

Answer 1

Hi Andrew Eisenzimmer

I understand you are having problem with a Send/Receive error in Classic Outlook for Windows when trying to download mail from your ISP account. 

Please share (without posting your full email): the exact Send/Receive error text + code, and confirm whether the ISP account is set up as IMAP or POP.  

In the meantime, please follow these steps:  

• Verify the ISP server settings in Outlook match your provider’s current IMAP/POP + SMTP details 
  • In Classic Outlook: File > Account Settings > Account Settings > select the account > Change/Server Settings and confirm the incoming server, outgoing server, ports, and SSL/TLS exactly match what your ISP provides. If anything is off, update it to match the ISP’s documentation.  
• Repair the Outlook profile  
  • In Outlook: File > Account Settings > Account Settings > Email tab > select the account > Repair, then restart Outlook.  
• If your ISP mailbox is actually Gmail or Yahoo (common “ISP mail”), try the workaround for 0x800CCC0E/0x800CCC0F 
  • Try workaround that forces Outlook to re-prompt for sign-in by removing the related MicrosoftOffice16_Data:OAUTH2 entries in Windows Credential Manager. Use this only if your error matches those codes and the account is Gmail/Yahoo. See: Users get errors 0x800CCC0E & 0x800CCC0F synchronizing Gmail and Yahoo accounts in classic Outlook … 

Please tell me how it goes. If the problem persists, please don’t hesitate to reply to this thread and I will be happy to help. Have a lovely day!   

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