how to change billing country for my microsoft 365 account?

Question

I created my organizational account with my US address in GoDaddy, but I have since moved to Canada and moved away from GoDaddy to directly working in Microsoft 365. I would like to change my billing to a Canadian credit card, however, the system is not letting me change over. It's giving me two options.

1. Cancel my subscription and subscribe a new account for Canada.
2. Contact support and they can help move the billing account over to Canada.

I've tried contacting Support but I haven't received any help. If anyone else has experienced this issue, please let me know what is the best path forward. I would like to keep my current email and data.

Answer 1

Dear @Saad Rehman,

I understand how frustrating it can be when you are trying to update your billing information after a major move and are stuck in a loop.

The core issue you are experiencing is due to a strict Microsoft policy: The country or region associated with a Microsoft 365 tenant cannot be changed after the account has been created. Because your tenant was originally provisioned in the US, the billing system is locked to US credit cards and currency.

Since GoDaddy manages your current setup, getting help from Microsoft directly is tough. You can ask GoDaddy's team to handoff your setup, giving up their control. Then, you can manage everything via the Microsoft Admin Center and get direct Microsoft support. Escalate the request to GoDaddy's 365 team, as regular support might not know about this.

If you are unable to get GoDaddy to resolve your issues, here are my suggested steps.

Since the system cannot change the country of an existing tenant, the cleanest way to move to Canadian billing is to create a new Canadian tenant and migrate your data.

1. Purchase a new Microsoft 365 subscription directly from Microsoft using your Canadian address and credit card. This will give you a new onmicrosoft.com domain.
2. Back up your data (OneDrive, SharePoint, and Outlook PST files).
3. Remove your custom domain from the old US/GoDaddy tenant and add it to your new Canadian tenant.
4. Migrate the data to the new accounts.

For detailed steps on performing a tenant-to-tenant migration, you can refer to the official Microsoft documentation: Microsoft 365 tenant-to-tenant migrations - Microsoft 365 Enterprise | Microsoft Learn

If performing a manual migration seems too technically complex, Microsoft Support can execute a backend operation to transfer your billing account. However, this process requires the intervention of a specialized support team. Please note that I cannot guarantee the success of this operation; since your original account was managed by GoDaddy (a third party), if the Microsoft backend team is unable to transfer the data, they will provide a technical explanation regarding the specific status of your account.

• Since you have not yet received any assistance, I recommend opening a new support request (ticket) directly from your newly created tenant by accessing the Microsoft 365 Admin Center (under Support > New Service Request).

Note: Please ensure that you are signed in to the new account you just created not the one currently managed by GoDaddy. The reason for this is that Microsoft cannot make changes to that account unless the request is submitted directly from the specific account that actually owns and controls it.

• In your request, please clearly state the following: "Assistance needed to change the country/region for billing purposes. The current tenant is locked to the United States due to the initial configuration via GoDaddy and needs to be migrated to Canada." Clearly stating this information will ensure your request is correctly routed to the specialized team responsible for handling complex billing issues.

I hope this information helps clarify the situation and assists you in identifying the most optimal solution. Please let me know if you require any assistance with the data migration steps or if you have any other questions.

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Answer 2

The billing country/region on a Microsoft 365 organization cannot be changed. The country/region is fixed because it controls available services, taxes, billing currency, and data center location.

For an existing Microsoft 365 business subscription, the only supported path to move from a US tenant to a Canada tenant is:

1. Sign up for a new Microsoft 365 tenant with Canada as the country/region.
2. Purchase equivalent subscriptions in the new (Canada) tenant.
3. Migrate data (mailboxes, SharePoint/OneDrive content, etc.) and reconfigure accounts to the new tenant.
4. Cancel the old (US) subscription once migration is complete.

Key points from the documentation:

• “You can't change the country/region for your subscription. That's because the country/region where your organization is headquartered determines which services are available to you, the taxes and billing currency, and the location of the data center. To change your organization's country/region, sign up for a new account, choose the desired country/region, and buy a new subscription.”
• The same restriction applies at the organization level: “You can't change the country/region for your organization… To change your organization's country/region, sign up for a new account, choose the desired country/region, and buy a new subscription.”

Within the existing US tenant, only address details (Sold-to, Bill-to, service usage address) can be updated, not the country/region:

• In the Microsoft 365 admin center, go to Billing > Billing accounts, select the billing account, then use Update sold to to change address details. The Country/Region field cannot be changed.

Because of this platform limitation, keeping the current email addresses and data requires a tenant-to-tenant migration approach rather than a simple country switch. Support cannot override the country/region setting; their role is to help plan or confirm the need for a new tenant and subscription.

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References:

• Change the billing addresses for your Microsoft business subscription
• Change your organization's address, contact preferences, and technical contact in the Microsoft 365 admin center