How to enable add-ins

Question

Good morning, Team.

I am unable to add some add-ins to my Word app. It keeps saying my organisation has disabled it, and I do not know how to deal with the issue. May I kindly be assisted?

Answer 1

Good day @Moaby MN. Motolla and I’m glad to look into this with you.

Based on what you’ve described, it appears quite likely that your organization has applied administrative restrictions on the Office Store or Office add‑ins. When these controls are in place, individual users are unable to install or enable add‑ins in Word on their own.

If you’re an end user and would like to use specific add-ins, I’d kindly recommend reaching out to your IT administrator and asking if they can deploy and enable the required add-ins for you (or for other users as well, depending on your organization’s policy). To support that request, you may find it helpful to share these official Microsoft resources with them:

• Deploy Office Add-ins in the Microsoft 365 admin center - Microsoft 365 admin | Microsoft Learn
• Manage Add-ins in the Microsoft 365 Admin Center - Microsoft 365 admin | Microsoft Learn

Please also note that this is a user‑to‑user support forum, so I don’t have the permissions or tools to access or make changes within your organization’s environment. These types of settings can only be adjusted by an authorized person within your organization.

With that said, I hope my response helps clarify your situation and provides useful reference information to guide you toward the next best step. If you have any updates or follow‑up questions, please feel free to leave a comment under this post. Doing so will make it easier for me to receive notifications and continue supporting you.

Thank you very much for taking the time to share your question.

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Answer 2

In Word, add-ins can be blocked either by local Trust Center settings or by an organization-wide policy. Start with what can be checked locally; if those settings are controlled by the organization, an admin will need to change them.

1. Check whether add-ins are disabled in Word
   1. Open Word.
   2. Select File > Options.
   3. Select Trust Center > Trust Center Settings > Add-ins.
   4. Make sure Disable all Application Add-ins (may impair functionality) is not checked.
   5. If needed, adjust:
      • Require Application Add-ins to be signed by Trusted Publisher (if this is on and the add-in is unsigned, it will be blocked).
      • Disable notification for unsigned add-ins (code will remain disabled) (if this is on together with the previous option, unsigned add-ins are silently disabled).
   6. Select OK, close Word completely, then reopen it and try adding the add-in again.
2. Check and manage specific add-ins
   1. In Word, select File > Get Add-ins (or Home > Add-ins).
   2. In the Office Add-ins dialog, select My Add-ins to see installed add-ins.
   3. If the add-in appears but is not working, right-click it and check Add-in details, or remove and re-add it.
3. If the message says the organization has disabled add-ins
   • This means an organization policy in Microsoft 365 is blocking some or all add-ins. Those settings can only be changed by a Microsoft 365 admin.
   • Contact the internal IT or Microsoft 365 administrator and provide:
     • The exact message shown in Word.
     • The name of the add-in being added.
   • The admin can review add-in and policy settings in the Microsoft 365 admin center and adjust them if allowed by organizational policy.

If, after confirming local Trust Center settings, Word still reports that the organization has disabled the add-in, only the organization’s admin can remove or relax that restriction.

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References:

• View, manage, and install add-ins for Excel, PowerPoint, and Word