Share via

365 apps crash

BrekLin 0 Reputation points
2026-04-12T08:35:56.84+00:00

I just updated my Macbook Pro and now ALL my Microsoft apps are completely broken and crash the second time. I’ve deleted everything and still NOTHING works. pls help me

Microsoft 365 and Office | Word | For business | MacOS

Locked Question. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer recommended by moderator

John Korchok 232.7K Reputation points Volunteer Moderator
2026-04-12T16:33:49.9133333+00:00

Try creating a new user account (System Settings>Users & Groups), signing in to that, then testing if the problem still exists. If it goes away, it's an issue with the user profile part of your Office installation.

If the issue still exists, or you'd rather not move your user data to a new profile, try uninstalling Office following these steps: Uninstall Office for Mac Then reinstall from the Subscriptions page of your Microsoft account.

Was this answer helpful?

1 person found this answer helpful.
0 comments

1 additional answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Jayden-P 22,910 Reputation points Microsoft External Staff Moderator
    2026-04-12T09:10:08.3466667+00:00

    Hi @BrekLin

    May I ask what is your macOS and your Office version?

    Does it show any error when the apps crashed? If yes, can your please provide it.

    Here are some basic troubleshooting steps that might help:You can try reinstalling the Office suite via Update history for Office for Mac - Office release notes | Microsoft Learn.

    You can download the latest version or if you do not meet this behavior in previous version, you can consider downloading older version such as 16.104.x.

    Try Start up your Mac in safe mode - Apple Support (SG).

    Note: This information is provided as a convenience to you. These sites are not controlled by Microsoft, and Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please ensure that you fully understand the risks before using any suggestions from the above link.

    Please provide more information so I can assist you better.

    I hope this helps.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    Was this answer helpful?