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resheduling

Aruna K 0 Reputation points
2026-04-13T03:51:50.4933333+00:00

I attempted my exam yesterday, but the proctor asked me to re-login due to network issues. When I tried again, it showed my exam time was over. I have been unable to reschedule since then, and my credentials are not found. Kindly help me resolve this issu

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  1. Julian Sharp 29,821 Reputation points
    2026-04-13T06:47:37.9833333+00:00

    Contact Pearson Vue support https://home.pearsonvue.com/microsoft/contact for issues when taking an exam

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  2. AI answer

    2026-04-13T03:52:02.27+00:00

    Use the official reschedule process and, because the issue occurred during delivery, contact the correct support channels so the appointment and credentials can be fixed.

    1. Review the reschedule policy and steps
    2. Contact the exam delivery partner for this specific incident
      • Because the problem happened during the live, proctored session (network issue, proctor asking to re-login, exam time then showing as over), treat this as a technical delivery issue.
      • For technical issues with exam delivery or appointment/scheduling problems, contact the exam delivery partner directly:
      • Provide them with your exam ID, date/time, and a description of what happened (proctor request to re-login, network issue, and that your credentials are now not found).
    3. Open a ticket with Microsoft Credentials Support if needed
      • If the delivery partner confirms the issue is on the Microsoft side or you still cannot see or reschedule the exam after they assist, open a case with Credentials Support: Credentials Support.
      • Use the “Microsoft Certifications and Microsoft Certification Exams” area and include all details and any case numbers from Pearson VUE/Certiport.

    These steps ensure both the failed session and the missing credentials are investigated and that you can either be rescheduled or otherwise accommodated according to policy.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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