I cannot scan from my Brother MFCL2900DW screen to a file in my computer I get "No PC Found" error

Gene Stagner 40 Reputation points
2026-04-16T18:13:56.2566667+00:00

I cannot scan from my Brother MFCL2900DW screen to a file in my computer I get "No PC Found" error

Windows for home | Windows 11 | Devices and drivers
Answer accepted by question author
Ivan B 120.6K Reputation points Independent Advisor
2026-04-16T18:46:30.4366667+00:00

Hi,

Are you using the printer/scanner via USB or network?

Have you tried scanning directly from the printer?

Thanks

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  1. Gene Stagner 40 Reputation points
    2026-04-17T12:43:06.54+00:00

    Yes, wireless network.

    This is the problem, scanning from the printer to a file where I get "No PC Found" message on printer screen

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  2. Emma1-N 10,590 Reputation points Microsoft External Staff Moderator
    2026-04-17T03:44:44.78+00:00

    Welcome Gene Stagner,

    I understand how frustrating it can be when you are unable to scan from the Brother MFC‑L2900DW machine display to your Windows 11 computer and receive a “No PC Found” error. 

    Before we proceed, I would like to narrow this down a bit to better understand the scope of the issue: 

    • Are you trying to scan by pressing the Scan button on the Brother printer itself (Scan to File / Scan to PC), or only from the computer using a scanning app? 
    • Is your Brother printer connected to the computer via Wi‑Fi or USB cable? 

    In the meantime, you can try the steps below to troubleshoot the issue:  

    Option 1: Check that Windows scanning services are running  

    • Press Win + R, type services.msc, and press Enter 
    • Make sure these services are set to Automatic and are running:  
    • Windows Image Acquisition (WIA) 
    • Shell Hardware Detection 
      • Function Discovery Provider Host 
      • Function Discovery Resource Publication 
      • Restart the computer after making changes 

    Option 2: Confirm that the PC is registered for “Scan to PC”  

    • Open Control Panel from the Start menu > type Devices and Printers > select scanners and cameras  
    • Select your Brother scanner and choose Properties 
    • Open the Scan To Button tab 
    • Make sure Register your PC with the Scan To functions at the machine is checked 
    • Click Apply, then OK 

    Option 3: Remove and re‑add the device  

    • Open Control Panel from the Start menu and go to Devices and Printers 
    • Remove the Brother printer 
    • Restart the PC 
    • Add the printer again using Windows Add device 

    Option 4: Confirm both devices are on the same network  

    • The PC and the Brother printer must be connected to the same Wi‑Fi network 
    • Public and Guest networks can prevent scan‑to‑PC discovery 

    I hope this information helps resolve your issue. If you have any further questions, please don’t hesitate to contact me again in this thread. 

    P.S: If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".      

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

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