cancel microsoft paint

Question

My husband is in the first stage of dementia. He cannot remember purchasing Microsoft Paint for $87.27. I need to cancel this product as he will not be able to use it. His name is Thomas Linton. Thank you.

Answer 1

Hi, I'm John! I will help you with this.

To get a refund for your Microsoft 365 subscription, you'll need to cancel it first, and then you may be eligible for a refund for the unused portion of your subscription:

• Go to https://account.microsoft.com/services
• Sign in with the Microsoft account you used for the subscription.
• Look for your Microsoft 365 subscription and select "Manage".
• Then choose "Cancel subscription" and follow the prompts.

Once it's canceled, you may see an option to request a refund, if you're eligible, it’ll appear there automatically.

Reference: "How to get a refund on a Microsoft subscription" https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

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Answer 2

To cancel and request a refund, use the Microsoft account that was charged and follow these steps:

1. Go to the Services & subscriptions page: https://account.microsoft.com/services and sign in with Thomas’s Microsoft account.
2. Find the subscription or product that matches the $87.27 charge.
3. Select Manage next to that product.
4. Choose Cancel (or Upgrade or Cancel) and follow the on‑screen steps. This stops future charges.
5. If a refund option is shown during cancellation, follow those prompts to request a refund.

If the charge is listed as a one‑time Microsoft Store purchase instead of a subscription:

1. Go to the Order history page: https://account.microsoft.com/billing/orders and sign in with Thomas’s account.
2. Locate the order for the $87.27 purchase.
3. If Cancel item is available, select it and complete the cancellation.
4. If Cancel item is not available (for example, already billed), use the refund process for Microsoft Store purchases: see Returning items you bought from Microsoft for exchange or refund in the reference below and follow those steps.

If the purchase was made through a third party (Google Play, Apple App Store, retailer), cancellation and refund must be requested through that provider’s support, as described in the subscription refund article below.

For accidental or unauthorized purchases, use the Microsoft Store refund process referenced below. If there is concern that the account is being used without permission, follow the guidance in How do I cancel an unauthorized or accidental purchase? to secure the account.

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References:

• Cancel an order or pre-order from Microsoft Store
• How to get a refund on a Microsoft subscription
• Cancel my Microsoft monthly subscription - Microsoft Q&A
• How to connect with Help and Support - Microsoft Q&A
• Request refund - Microsoft Q&A
• How to I contact someone to process a refund on a purchase that is incompatible with my computer? - Microsoft Q&A
• investigate a billing charge - Microsoft Q&A