Hello Meng Chandra,
Welcome to Microsoft Q&A forum.
Before we proceed further, may I have a photo of the purchase in your Microsoft Account to check for you? You can check it by going to account.microsoft.com/billing/orders. Please remember to remove all personal information, including the order number and timestamps before posting.
In the meantime, please try this quick fix to see if it helps.
- Type "Credentials Manager" in the search bar and press Enter.
- Go to "Windows Credentials"
- Remove all entries contain or start with "Xbl" and all entries related with your account.
- Restart your computer and try again.
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