Can't access emails

Question

I am not able to receive my emails on any of my devices. I started getting a message saying I need to reenter my password on my personal phone but not on my computer or my church phone. Then I needed to on my church phone but it said the one I entered was incorrect. So I went through the process of matching shadows and all the other tasks and my phone seemed fine. Then it started over again asking for a password. The passwords I tried were all incorrect so I tried resetting through my phone number but it says that option is not available and to try my passwords. Then it says I have tried incorrectly too many times. I tried to uninstall and reinstall on my personal phone but now I can't get ANYTHING. Whereas my account was still working on the computer I wasn't too worried but now it says I have to reenter my password, which obviously I don't know. Please help with a live person that can walk me through this mess. It is imperative that I get my emails.

Answer 1

Hi Joan Lauritzen,

Welcome to Microsoft Q&A forum. 

I have gone through your question and I found that the symptoms that you are having is similar to this one I have found, please feel free to have a look and follow the instruction there: Microsoft service health status

I will also attach a picture for your convenience:

Thank you for your patience and time. Feel free to let me know if you need any further assistance.

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