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Question

My team and I are spending more time fixing OneDrive access every other day rather than focusing on building our start up. It has become a headache using OneDrive from last 6 months. Unless someone can help us fix this issue permanently otherwise we will have to move all Azure, Microsoft services to another company. No one out of my 40 people team is liking Microsoft OneDrive access or Email authentication issue every other day. Any advise please?

Answer 1

Hello @MSingh, 

Good day! I hope you are doing well. 

Based on your description, I understand that your team has been experiencing recurring authentication and access issues with Microsoft services, including OneDrive and email. Please let me know if there are additional details you’d like to share. 

To help provide the most accurate and effective solution for your issue, could you please clarify the following details about the behavior you’re seeing: 

• Does the authentication issue occur every time users log in, or only intermittently? 
• Does it happen when users: 
  • Sign in directly to Microsoft apps such as Outlook, OneDrive, Teams, or via office.com? 
  • Or when users click a shared file or folder link and are prompted to sign in? 
• If the issue happens when accessing a shared file, is the file shared internally within the same organization, or externally from another tenant? 
• Which apps are affected when the issue occurs? Only OneDrive and Outlook or Multiple Microsoft 365 apps at the same time? 
• When the problem happens, what do users see: only an “Access Denied”/permission error or also a repeated sign‑in prompt or sign‑in loop or successful sign‑in but no access to content?
• Does this issue affect all users, specific users, or different users each time? 
• Does signing out and signing back in resolve the issue temporarily, or does it continue afterward? 
• Approximately how many active users are in the tenant, and are they all added as Members (not Guests) in Entra ID (Azure AD)? 
• Have any users been deleted and recreated in the past, or have domains/tenants been renamed or modified? 
• Are users signing in from multiple devices or browsers, and do they also use personal Microsoft accounts on the same devices? 
• Is Security Defaults or Conditional Access enabled in Entra ID, and were any authentication or MFA policies recently changed? 

This additional context will help us understand your environment so I can tailor the guidance to resolve the issue effectively.  

I apologize if I could not jump straight to a solution. I want to avoid making assumptions or suggesting steps that may not apply to your situation. Once the details above are clarified, I’ll be able to assist you more effectively and guide you toward the right resolution. 

Looking forward to your response so we can get this sorted out together. 

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