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Sign-in failed Error code: interaction_required

Vishal Chavhan 20 Reputation points
2026-05-01T14:21:15.85+00:00

Getting the below error when trying to login into Azure portal:

Sign-in failed

Error code: interaction_required

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle

Microsoft Security | Microsoft Entra | Microsoft Entra ID

Answer accepted by question author

VEMULA SRISAI 13,405 Reputation points Microsoft External Staff Moderator
2026-05-01T16:08:37.2466667+00:00

Hello Vishal Chavhan,

To resolve this, we need to create an ICM and forward it to the backend team.

This issue will be resolved by signing in using the tenant-specific Azure portal URL and the tenant ID I have provided over the private messages tab:

HTTP

https://portal.azure.com/<tenant-ID>

Once you accessed the portal through the tenant-scoped URL, the tenant became active again and you will be able to manage resources without further issues.

And the tenant will be restored successfully.

If this answers your query, do click Accept Answer and Yes for was this answer helpful, which may help members with similar questions. If you have any other questions, let me know in the “comments” and I would be happy to help you.

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  1. AI answer

    2026-05-01T14:21:29.7066667+00:00

    The error interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity means the Microsoft Entra tenant is in an inactive, blocked state as part of the tenant lifecycle. In this state, sign-in to Azure (and other services using this tenant) is blocked.

    Key points from the tenant lifecycle behavior:

    • When a tenant is marked inactive, sign-in is blocked with error AADSTS5000225.
    • Administrators can request reactivation only within 20 days of the tenant entering this inactive state.
    • If the tenant remains inactive and blocked for more than 20 days, it is permanently deleted and cannot be recovered.

    To proceed, depending on the situation:

    1. If the tenant entered inactivity less than 20 days ago and needs to be reactivated
      • A tenant administrator must contact Microsoft support to request reactivation. Use the global support phone numbers listed in the documentation.
      • Do not submit multiple support requests for the same tenant while one case is in progress.
    2. If the tenant has been inactive and blocked for more than 20 days and reactivation is not possible
      • The tenant will be (or has been) deleted and is not recoverable.
      • Review Microsoft’s data protection policies for details on data handling and deletion.
    3. If access to Azure is needed but this tenant cannot be reactivated
      • A new tenant can be created (for example, via Microsoft Entra admin center) and then used to sign in to the Azure portal.

    If the tenant is still within the 20‑day reactivation window, the only supported way to unblock it is through a support request from a tenant administrator.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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