Not receiving emails

Question

I am not receiving emails. I can send them but not receive. I have logged out and in. Tried all the troubleshooting suggestions. I downloaded the recovery assistant and that has done nothing. This is a work email and it needs to be fixed.

Please!!

Answer 1

Hi @Superior Movers,

Welcome to the Microsoft Q&A forum.

Thank you for sharing this information.

Based on your description, I understand that you have already signed in and out, and also attempted to repair the application, but the issue has not been resolved.

In this case, I recommend that you try the following steps:

1. Clear the cache for Outlook

• Step 1: Completely close Outlook.
• Step 2: Press Windows + R, then enter the following command: olk.exe --devtools
• Step 3: Click on the Application tab.
• Step 4: Under Local Storage and Cookies, select outlook.office.com, then click Clear.
• Step 5: Restart Outlook.

1. Please check if the email was accidentally moved to the Junk Email folder.

If so, please mark that email as “Not Junk.”

1. Uninstall and reinstall the Office suite

If the steps above do not resolve the issue, I recommend contacting Microsoft Technical Support for further investigation and advanced assistance.

You can follow these steps to contact support:

Note: The following steps require Global Admin permissions. If you do not have this role, please contact your IT department for assistance.

• Step 1: Go to admin.microsoft.com
• Step 2: Click Help & Support
• Step 3: Enter the title: Need support to check Outlook
• Step 4: Click Contact Support
• Step 5: Choose your preferred contact method

Once your request is submitted and assigned to a support engineer, they will proactively reach out to you to help investigate and resolve the issue in more detail.

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.   

Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

I look forward to continuing the conversation.

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