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Azure login error

Muz shah 0 Reputation points
2026-05-03T21:36:14.3666667+00:00

I am getting the below error during loging on to the azure demo account:

Sign-in failed

Error code: interaction_required

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 44324055-6329-4d25-b1e3-a61c33532e00 Correlation ID: 019defbd-2bd6-74b1-bc89-38ba2128e3a2 Timestamp: 2026-05-03 21:27:27Z

Microsoft Security | Microsoft Entra | Microsoft Entra ID

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  1. AI answer

    2026-05-03T21:36:26.71+00:00

    The error interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity means the Microsoft Entra tenant behind the Azure demo account has been marked inactive and sign-ins are now blocked.

    Key points from the tenant lifecycle behavior:

    • When a tenant is made inaccessible due to inactivity, sign-ins return AADSTS5000225.
    • Administrators can request reactivation only within 20 days of the tenant entering the inactive state.
    • If the tenant stays inaccessible for more than 20 days, it is deleted and cannot be recovered.

    To proceed:

    1. If the demo tenant is less than 20 days into the blocked state and you are (or can reach) the tenant administrator:
      • The admin must contact Microsoft support using the global support phone numbers to request tenant reactivation.
      • Do not open multiple support cases for the same issue; wait for the decision on the first case.
    2. If more than 20 days have passed since the tenant was blocked, or if Microsoft confirms it is deleted:
      • The tenant cannot be recovered; a new tenant/account must be created for Azure training.
    3. While the tenant is blocked:
      • Avoid repeatedly attempting sign-in or sending authentication requests to this tenant until it is reactivated.

    For similar issues with free/demo Azure accounts used for training, other users have either:

    • Worked with Microsoft support to reactivate the tenant (if within the 20‑day window), or
    • Created a new tenant/account and continued training there.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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