Azure Virtual Machines
An Azure service that is used to provision Windows and Linux virtual machines.
7,148 questions
Same error, west Europe
windows 2019
Windows VMs won't start because the GuestAgent extension can't be found
Sergey Borovoy
501
Reputation points
Hi, I have a bunch of Windows Server 2019 VMs and they were working fine just yesterday, but this morning none of them can be started. Provisioning state becomes "failed" and the error message is "No version found in the artifact repository that satisfies the requested version '' for VM extension with publisher 'Microsoft.WindowsAzure.GuestAgent' and type 'CRPProd'"
So I called a colleague who also has a bunch of similar Windows Server VMs in a different subscription (created independently, those are not copies of my VMs) and he has the same problem.
Looks like some kind of Azure outage, GuestAgent extension became inaccessible? On the other had, I'm worried about the fact that the requested version is shown as an empty string. If this is what my VM requests for some reason, no wonder it can't find it.
The region is Western Europe, in case it matters.
Tried googling the error message, nothing really useful.
I'll appreciate your help.
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Sushant Potdar 21 Reputation points2021-10-13T07:44:27.223+00:00 Facing same issue since last 3-4 hours.
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Sushant Potdar 21 Reputation points
2021-10-13T07:44:41.463+00:00 Facing same issue since last 3-4 hours.
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Mark N | Sterling 6 Reputation points2021-10-13T07:53:22.11+00:00 Same here, all our VM's are in a failed state this morning. West Europe region (UK)
No idea how to resolve -
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Sumit Waghmare 11 Reputation points2021-10-13T07:53:43.577+00:00 Wow! same issue, I was troubleshooting and trying to create new VM
Central India -
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Waldo Nel 51 Reputation points2021-10-13T07:55:40.777+00:00 Exact same issue in South Africa North. Been like this for about 2 hours now
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Terho Antila 46 Reputation points2021-10-13T08:02:19.59+00:00 I have the same problem. Tweeted and mentioned @AzureSupport. https://twitter.com/terhoantila/status/1448193642947137536
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Rohan Raj Kumar Saini 11 Reputation points2021-10-13T08:02:57.233+00:00 Same here in India
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Mike Honey 116 Reputation points2021-10-13T08:04:50.703+00:00 Azure Support just acknowledged this issue on twitter
https://twitter.com/AzureSupport/status/1448195809728675840?s=20Same here - US West 2
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Marius van Deventer 6 Reputation points2021-10-13T08:08:54.67+00:00 Same, logged a MS Ticket. Super annoying.
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Harsha Amarasiri 6 Reputation points2021-10-13T08:09:56.163+00:00 Facing the exact same issue.
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Jan Mahmud 1 Reputation point2021-10-13T08:15:10.75+00:00 Same issue in UK South and UK West
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Piet Baarssen 6 Reputation points2021-10-13T08:21:06.613+00:00 Same problem here WEU region
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VGP 11 Reputation points2021-10-13T08:22:53.667+00:00 Have the same problem. We've multiple VMs in East US region. But one works one doesn't. Is this VM specific, can anyone let us know.
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VGP 11 Reputation points
2021-10-13T08:23:05.957+00:00 Have the same problem. We've multiple VMs in East US region. But one works one doesn't. Is this VM specific, can anyone let us know.
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Ricardo Salvador 11 Reputation points2021-10-13T08:24:25.24+00:00 Same problem here! (West Europe)
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Ricardo Salvador 11 Reputation points
2021-10-13T08:24:36.773+00:00 Same problem here! (West Europe)
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Stanev, Vladimir (DFSaaS) 16 Reputation points2021-10-13T08:25:21.173+00:00 Absolutely the same. The machines cannot be turned on, once they are turned off. Do not turn off the machines, otherwise you'll lose them for now.
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Anna Moser 6 Reputation points2021-10-13T08:25:35.287+00:00 Same issue for
MicrosoftWindowsServer
2019-datacenter-gensecond, datacenter-core-20h2-with-containers-smalldisk, 2022-datacenter-core-smalldisk-g2
deployments on germany west centralall our custom images are also affected.
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Abhijit DebRoy 6 Reputation points2021-10-13T08:28:20.857+00:00 It's been 1 hour and we are getting the same error, East US location. VMs could not be restarted or redeployed.
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Gary Neilson 6 Reputation points2021-10-13T08:42:22+00:00 Same on the official status page: https://status.azure.com/en-gb/status
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Naganand Kanagal 6 Reputation points2021-10-13T08:49:48.043+00:00 I have the same issue, I tried to restart a VM that I had created yesterday in the SEAsia region. Glad I found this thread.
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Olivier Vanekem 81 Reputation points2021-10-13T08:57:14.363+00:00 As many we also are impacted for regions West Europe and East US.
Waiting for the fix... (and considering multi-cloud redundancy in the future...) -
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Bryon Brill 11 Reputation points2021-10-13T08:59:06.417+00:00 Someone Deployed some code, and it messed with the existing VM's. I'm certain they are in the process of rolling or reverting it back to previous state. It will take it time to replicate across regions.
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Rodrigo Almeida 6 Reputation points2021-10-13T09:04:30.123+00:00 West Europe here, only one of our 3 machines are affected, so far.
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Kenn Thompson 16 Reputation points2021-10-13T09:07:45.543+00:00 Same issue in Central US.
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Kenn Thompson 16 Reputation points
2021-10-13T09:07:55.153+00:00 Same issue in Central US.
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Graham Schofield 6 Reputation points2021-10-13T09:08:29.78+00:00 Same here with my AVD estate, only got one server running at the moment and I cannot scale up for my user rush but with AVD you can at least increase the session limit on my single remaining server so my users are less grumpy at the moment.
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Kenn Thompson 16 Reputation points
2021-10-13T09:17:08.94+00:00 Status page is woefully incorrect. North Central US also affected, shows green on status page.
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John Nyabaro 6 Reputation points2021-10-13T09:18:30.913+00:00 Facing the same issue here in Kenya in the last 4 hours
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Lorenz Hänggi 6 Reputation points2021-10-13T09:22:54.607+00:00 same issue here for VMSS VMs and SwitzerlandNorth
check out the status page
https://status.azure.com/en-us/status -
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George Norberg 6 Reputation points2021-10-13T09:35:49.767+00:00 Same problem here with VM in North EU.
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Raymond de Jong 76 Reputation points2021-10-13T09:39:47.247+00:00 This issue might be the root cause that Azure DevOps is also having troubles.
Agents for Pipelines not starting -
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Kiron Roy 11 Reputation points2021-10-13T09:44:35.46+00:00 Same issue in US West region
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Kiron Roy 11 Reputation points
2021-10-13T09:44:44.31+00:00 Same issue in US West region
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Prasanna Venkateswaransachidanandam 6 Reputation points2021-10-13T09:49:01.34+00:00 Having the same issue in US east. Please help.
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Purna Rao 26 Reputation points2021-10-13T09:50:40.877+00:00 Observing same issue in west europe region
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Purna Rao 26 Reputation points
2021-10-13T10:00:55.867+00:00 Facing same issue in Central US region as well. Any ETA for the fix?
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Damien Tacheron 66 Reputation points2021-10-13T10:01:23.99+00:00 Since this morning, i have about 50 employees of a service provider that are unable to do their work.
We are an important energy supplier and our customer support center is completely stopped
And Azure considers this as a warning level problem, not even critical while this outage occurs sinc 4 hours -
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Vincenzo Sferruzza 41 Reputation points2021-10-13T10:22:59.373+00:00 I agree. It's a global issue that should be classified as critical.
No one can work.
It's a shame! -
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Martin Kidd 6 Reputation points2021-10-13T11:30:08.203+00:00 Looks like they are getting it resolved, I'm now able to start the VMs that were unable to start on schedule this morning. (Mine are all in the Canada East Datacentre)
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JL 6 Reputation points2021-10-13T11:51:02.973+00:00 My VM has restarted successfully right now!
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Bryon Brill 11 Reputation points
2021-10-13T12:44:04.307+00:00 STOP the VM's and START the VM's having everyone pinging here isn't going to make it work any faster. clear the FAILED State by Stopping the VM. Then Starting it. I had to reboot a few of mine to get them to function properly.
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Nora Ahmed 6 Reputation points2022-06-02T23:05:26.477+00:00 ×Close
comment previous version
There is a previous version saved. Would you like to load it or discard it -
Amir Ahmed Salem Khalaf 326 Reputation points2022-06-03T12:50:59.583+00:00 great
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Sana'a Ma'rouf Al-Hussien (Al Sabaiba'a) 151 Reputation points2022-06-03T13:47:02.09+00:00 Azure Support just acknowledged this issue on twitter
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Javier Coreno 11 Reputation points2022-06-13T22:35:33.367+00:00 I will try comment this post
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Javier Coreno 11 Reputation points
2022-06-13T22:44:15.627+00:00 I will write this answer as a try.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 38%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPK%3C/text%3E%3C/svg%3E)
Prakash Kunar 11 Reputation points2022-10-14T08:06:20.39+00:00 the solution might be found soon
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 78%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Awan 5 Reputation points2024-03-02T07:30:45.57+00:00 Its working for me almost month ago but now i am facing the exact same issue as well.
Nazar is real bro so Nazar ki dua also. -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 54%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH%3C/text%3E%3C/svg%3E)
Hurajp 0 Reputation points2024-05-01T17:03:43.3266667+00:00 hello Bro..
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128 answers
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Luca Lionetti 2,966 Reputation points2021-10-13T07:39:40.223+00:00 -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 87%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAJ%3C/text%3E%3C/svg%3E)
Allan Juncher Pedersen 16 Reputation points2021-10-13T07:41:27.427+00:00 Exact same issue here - VM worked perfectly yesterday, but can't be started today
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Michael Cronqvist 16 Reputation points2021-10-13T08:08:30.197+00:00 Funny that Azure status site does not reflect this.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 93%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDV%3C/text%3E%3C/svg%3E)
David van der Velden 11 Reputation points2021-10-13T08:12:14.08+00:00 Pretty enraging :-)
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Trabelsi Mohamed 6 Reputation points2021-10-13T08:50:02.097+00:00 switzerland nord is impact but it's marked with goode health :! !!!!!!!!!!!!!!!!!!!
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Marius Sandbu 56 Reputation points MVP2021-10-13T08:29:56.457+00:00 It should also be noted that this outage also affects other services that are dependent on Compute Resources such as Azure Virtual Desktop, Azure Kubernetes Service (running Windows) as well.
And yes this affects all Azure datacenters worldwide. Just have to wait until Microsoft fixes the artifact backend to point to the current version of the Azure VM Guest Agent which is running version 2.7.41491.1024
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Vincenzo Sferruzza 41 Reputation points
2021-10-13T10:29:01.907+00:00 ... And the beautiful thing is that the VMs do not start but are allocated, so we must also pay them. So I advise everyone to stop VM interested.