BSOD Crash with Different Errors

Question

Hi, my PC is getting BSOD crashes from time to time. Could you help me figure out the root cause?I've provided a driver link below <link added to PM>

Answer 1

Hi Vượng Vũ,

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I understand how frustrating random BSODs can be, especially when the errors are inconsistent. Thanks for sharing the dump and the additional information! Based on that, the crash might tie to a faulty or incompatible Bluetooth driver.

1 - Completely remove Bluetooth stack

• Press Win + X > Device Manager > expand Bluetooth:
  • Disable ALL devices > use your PC normally
  • If BSOD stops after, you found the cause.
• Clean reinstall Bluetooth stack properly:
  • Still in Device Manager > View > Show hidden devices
  • Right‑click each device in the list > click Uninstall device
  • Check Delete the driver software if prompted > Restart the PC.
• Or visit the PC model website > download the latest Bluetooth driver.

2 - Make sure everything is up to date:

• Open Settings > Windows update > Check for updates
• Go to Advanced options > Optional updates > install if any.
• Since your BIOS is 1.28.0.0 (can be outdated)
  • Check your laptop / motherboard support page for newer version
  • Or run the device own Health app (e.g. DellSupportAssist, Surface app, HP Support, etc.)

3 - Repair system files

• Press Win + X > Windows PowerShell / Terminal (Admin)
• Run the following commands one by one:
  • verifier /reset
  • DISM /Online /Cleanup-Image /RestoreHealth
  • sfc /scannow
• Restart your PC and check if the crashes stop.

If the issue still persists, let me know if the crashes happened while using Bluetooth (headphones, controller), or even when the PC is idle with nothing connected!

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Answer 2

I have fixed the Bluetooth error.

Answer 3

The context does not include analysis of the specific dump files from the provided link, so only general BSOD troubleshooting guidance can be given.

To narrow down the root cause of intermittent BSODs on Windows 11, follow these steps in order:

1. Check for faulty or incompatible drivers
   • Open Device Manager and look for devices with a yellow exclamation mark. For any such device:
     • Open its Properties → Events and review the log.
     • Use Update driver to install the latest version from Windows Update or the device manufacturer.
   • If BSODs started after installing or updating a driver (for example GPU, storage, or chipset), roll back or uninstall that driver and test.
2. Review recent changes (drivers, services, hardware)
   • If new device drivers or system services were added shortly before the BSODs began, remove or update them.
   • Undo any recent system “optimization” tools or overclocking utilities and return BIOS and drivers to default settings.
3. Check Event Viewer for critical errors around the crash time
   • Open Event Viewer → Windows Logs → System.
   • Look for critical or error events at the same time as the BSOD.
   • Use any referenced driver or device name as a clue (for example, storage, network, GPU).
4. Test memory
   • Run Windows Memory Diagnostics:
     • From Control Panel, search for Memory → Diagnose your computer's memory problems.
     • Let the test complete and restart.
   • Afterward, in Event Viewer, check System log for MemoryDiagnostics-Results and review the outcome.
5. Check for hardware issues and incompatibility
   • Run the OEM’s hardware diagnostics (CPU, RAM, storage, GPU) to rule out failing components.
   • If new hardware was added (RAM modules, SSD, GPU, USB devices), temporarily remove or replace it and test.
   • Confirm that all installed hardware is supported by the Windows version in use.
6. Scan for corruption or malware
   • Run a full scan with a reputable antivirus.
   • Ensure the system disk is not corrupted; if the OEM tool provides storage diagnostics, run them.
7. Look for patterns in BSOD messages
   • If specific stop codes or messages repeat (for example, DRIVER_POWER_STATE_FAILURE 0x9F, DRIVER_OVERSTACK_STACK_BUFFER, or references to a particular driver), focus on the associated device/driver:
     • For power-state failures (0x9F), prioritize storage, USB, and power-management drivers.
     • For driver stack/overstack errors, focus on third-party drivers, overclocking tools, and low-level utilities.
8. Consider overall PC health
   • Frequent blue screens, especially on older hardware, can be a sign of a system nearing end of life. If multiple components or drivers appear problematic and the device is older, evaluate whether moving to a newer PC is more effective than continued repair.

If minidumps are available in C:\Windows\Minidump, they can be analyzed with the Windows debugger and the bug check data reviewed as described in the bug check documentation, but that specific analysis is not present in the context.

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References:

• Bug checks (stop code errors)
• How to know it's time for a new PC
• !amli u
• Constant BSOD - Microsoft Q&A
• Please check my minidumps, BSOD and shutdowns - Microsoft Q&A
• Issue with Driver_Power_State_Failure 0x9F Windows 11 - Microsoft Q&A
• Trying to figure out this Windows Error Reporting 1001 event (Event Name: Bluescreen) - Microsoft Q&A
• MS_Idd_Bus_0x keeps reappearing - Microsoft Q&A
• The Systems Internals Newsletter Volume 1, Number 2
• "0x0000009F" Stop errors when you restart the computer in Windows 7