Error code: AADSTS5000225

Question

Sign-in failed

Error code: interaction_required

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID:

Answer 1

康 鉴

Thank you for reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the requested details for further assistance via private message: - Note: If it's a test tenant, please re-create a new tenant for testing purposes.

QuickStart: https://learn.microsoft.com/en-us/entra/fundamentals/create-new-tenant

Do let me know if you have any queries, we are happy to assist you further.

Answer 2

The error AADSTS5000225 means the Microsoft Entra (Azure AD) tenant for the Azure account has been blocked due to inactivity.

To request reactivation of the Azure tenant and account:

1. Confirm the inactivity window
   • Tenants blocked for inactivity can be reactivated only within 20 days of entering the inactive state.
   • After 20 days in this blocked state, the tenant is permanently deleted and cannot be recovered.
2. Contact Microsoft support as the tenant administrator
   • A tenant administrator must contact Microsoft support to request reactivation.
   • Use the global support phone numbers listed at the Microsoft support page referenced in the documentation: see global support phone numbers in the “Tenant inaccessible due to inactivity” article.
   • Provide tenant details (such as tenant name or ID, and the error AADSTS5000225) when opening the case.
   • Do not submit multiple support requests for the same issue; wait for a response and decision on the existing case.
3. If the tenant has already been deleted
   • If more than 20 days have passed since the tenant was blocked, the tenant is deleted and cannot be restored.
   • In that case, a new tenant must be created to continue using Azure.

If access to the Azure portal is needed to open a support case and sign-in routing is an issue, it may help to sign in directly with the tenant identifier in the URL, for example https://portal.azure.com/<TenantId> or https://portal.azure.com/<yourTenantName>.onmicrosoft.com, if the tenant is still within the recoverable window.

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References:

• Tenant inaccessible due to inactivity
• Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity - Microsoft Q&A
• 7 Day Old Azure Account: AADSTS5000225: This tenant has been blocked due to inactivity. - Microsoft Q&A