Not receiving emails

Question

not getting any emails in my account since yesterday morning

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

1. Are you able to send emails?
2. Is the affected email address for a personal Microsoft account (e.g., ending in @outlook.com, @hotmail.com, @gmail.com that you created for services like Skype or Xbox) or a work/school account provided by an organization (e.g., ******@company.com)?
3. What is the exact error the sender receives when they try to email to your address?

You can try sending a test email from another account of yours to the affected email address. See if you receive any bounce-back error message. If you get any error, please share the error message with us here.

Meanwhile, make sure you haven't created any email forwarding rules, and you have enough storage space to send or receive emails online.

Email forwarding rules- https://outlook.live.com/mail/0/options/mail/forwarding

Account storage - https://outlook.live.com/mail/0/options/accounts-category/storage

Answer 2

Try these checks in Outlook.com to restore incoming mail:

1. Verify storage is not full
   • If Microsoft cloud storage is full, no email can be received and messages sent to the account are bounced and unrecoverable.
   • Check mailbox storage using the storage page linked from the article and delete unnecessary mail or files if needed.
2. Confirm account access and status
   • If there were any unusual sign-in activities, the account might be temporarily blocked. Use the guidance in Unblock my Outlook.com account to restore it.
   • If sign-in is failing, use the Microsoft account sign-in helper.
3. Check focused/other inbox and filters
   • In Outlook.com, check both Focused and Other tabs.
   • Make sure no filters are hiding messages: select Filter > Sort > Date to restore chronological order.
4. Review Junk and blocked senders
   • Open Junk Email settings and the Junk Email folder.
   • If valid messages are in Junk, right-click each and choose Mark as not junk.
   • In Outlook.com/Outlook on the web, go to Settings > Options/Mail > Blocked senders or Block and allow and remove any legitimate senders or domains that should not be blocked.
5. Check rules and forwarding
   • In Outlook.com settings, review Rules and delete or disable any rule that moves or deletes new mail (for example, rules diverting mail to unexpected folders like RSS feeds).
   • Check if Forwarding is enabled and, if so, whether mail is being sent to another address unintentionally.
6. Check connected apps and protocols
   • If using third-party mail apps, ensure they support modern authentication and IMAP as required.
   • If IMAP or POP are enabled and causing issues with connected apps, disable IMAP/POP and test again.
7. If a specific error appears
   • If seeing “The recipient server did not accept our requests to connect,” update the email address/alias as described in Add or remove an email alias in Outlook.com.
8. If mail still does not arrive
   • Use the interactive Outlook.com troubleshooter (Start link in the article).
   • If that does not resolve it, use Help in Outlook.com (or the provided support link) and, under Still need help?, choose to contact support.

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