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Problem to take the test certification with Pearson

Ingrid Garcia 0 Reputation points Microsoft Employee
2026-05-14T13:13:23.2966667+00:00

I had an internet issue to take the test certification, and I cant find any place to open a ticket for help. How Can I contact them to solve the problem?

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  1. Julian Sharp 29,821 Reputation points
    2026-05-14T13:48:29.1566667+00:00

    Contact Pearson Vue support https://home.pearsonvue.com/microsoft/contact for issues when taking an exam

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  2. AI answer

    2026-05-14T13:13:34.17+00:00

    For technical issues with taking a Microsoft certification exam (such as internet problems during the test), contact Pearson VUE directly, since they handle exam delivery and appointments.

    Use Pearson VUE’s Microsoft support channels:

    1. For technical issues during or after an exam session, contact Pearson VUE Support for Microsoft exams:
    2. For exam appointment and scheduling issues (including rescheduling after a failed attempt due to connectivity), use:

    If additional help is needed with certification records or credentials after Pearson VUE confirms the exam status, open a ticket with Microsoft Credentials Support at Credentials Support.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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