Hi Rhoda Mutie,
The UNMOUNTABLE_BOOT_VOLUME blue screen indicates that Windows is unable to access the system partition during startup. This is usually linked to boot configuration issues or disk structure inconsistencies, which can be repaired using recovery tools.
Since the initial steps in the thread have already been covered, you can try the following additional targeted approach:
1, Rebuild boot files using BCDBoot
- Boot into Windows Recovery Environment (WinRE)
- Go to Troubleshoot > Advanced options > Command Prompt
- Identify the Windows drive (it may not be C: in WinRE)
- Run:
bcdboot D:\Windows /f ALL(Replace D: with your actual Windows drive letter)
2, Revert pending system changes (if this error appeared after an update or interruption):
- In WinRE Command Prompt, run:
dism /image:D:\ /cleanup-image /revertpendingactions - Restart the PC
If the system starts successfully after these steps, I recommend backing up important files and ensuring all updates and drivers are current to help maintain stability.
If recovery steps do not resolve it, use the device manufacturer’s diagnostic tool (BIOS or support app) to scan the drive as disk-related errors can sometimes persist if the hardware is degrading. If you continue to see the same stop code, you may consider reaching out to your device manufacturer support for deeper storage diagnostics.
Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.