Not receiving emails

Question

I deleted all my emails now not receiving any. Also got a new phone number

Answer 1

Hi Carlyne McCall

I understand that after deleting your emails, you’re no longer receiving new messages, and you also recently changed your phone number. Firstly, please answer a quick question to narrow this down:

• Are you able to send emails normally, or is that also failing?

Based on your description, this could be related to account settings or sign‑in/security changes. You can try the steps below:

1, Check blocked senders / rules

It’s possible emails are being blocked or redirected:

• Go to Outlook on the web > Settings > Mail > Junk email
• Review “Blocked senders and domains” and remove anything important
• Then go to Mail > Rules and delete any rule that moves or deletes incoming mail

Also, if senders are not trusted, emails may be blocked or filtered:

• Go to Settings > Mail > Junk email
• Add important senders to “Safe senders and domains”

2, Verify your account is still receiving mail

Send a test email from another account (e.g., Gmail or another Outlook account).

• If it doesn’t arrive, continue with the next steps
• If it arrives, the issue may be sender‑specific

3, Check storage quota

Sometimes after deleting many emails, storage hasn’t fully synced yet:

• Scroll to the bottom of your mailbox
• Check if it shows “Mailbox full” or near limit
• If yes, go to Deleted Items > click Empty folder

4, Review your security info

If your phone number was recently changed, it might affect account verification:

• Go to https://account.microsoft.com/security
• Make sure your new phone number is added and verified
• Remove the old number if it’s no longer accessible

5, Check Focused Inbox / filters

Emails may still be arriving but going to a different tab:

• Switch between “Focused” and “Other” tabs in your inbox
• Also check folders like Archive, Junk Email, and Deleted Items
• Try using the search bar with the sender’s email

6, Check message filters / sorting

Filters can hide newer emails:

• At the top of the inbox, ensure it’s set to “All” (not “Unread” or “Flagged”)
• Click Filter > Sort > Date to ensure newest messages appear first

I hope this helps. Please feel free to let me know how it goes and thank you for your understanding.

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