Billing question

Question

I was billed already this month for 109.xx and now being billed again for 129.xx but cant find the 109.xx in payment history

Tire of running in circles with AI bots and useless questions

Answer 1

Hi, I'm John! I will help you with this.

Since this issue involves a payment and a possible duplicate charge, it will need to be handled directly by Microsoft Billing Support, as only they can access billing records and process refunds:

• Here is the link: https://support.microsoft.com/home/contact
• Type this keyword and press Enter: Contact Support.
• At the bottom, click "Sign in to contact support" and sign in with your Personal Microsoft account (Not work or school account), or click "Contact Support" if you're already signed in.
• In Product and services, select "Microsoft 365 and Office".
• In Category, select "Manage my subscription".
• Click "Chat with a support agent in your web browser".

If you ever find yourself stuck in a loop, please use the keywords "Contact Support" or "Live Chat" (without the quotes) and click "Contact Support" at the bottom.

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I really hope this information is helpful! Let me know if you have any further questions or concerns.

Regards,

John J.D.

Answer 2

Still no good the previous payment doesn't show

Answer 3

For Microsoft 365 and other consumer Microsoft charges, there are two separate things to check:

1. Check what the two charges are for
   1. Go to the Manage your payments page of the Microsoft account dashboard: use the link from the article and sign in.
   2. On that page, select Investigate next to the payment method/charge that is not recognized. This walks through the most common causes (recurring subscription, family member purchase, retry of a previously declined charge, pre-order, or in‑app purchase).
   3. Also check Payment & billing > Order history at account.microsoft.com/billing. Under Refine, pick the right date range and look for orders with status Completed or Redeemed that match 109.xx and 129.xx.
2. If the 109.xx charge does not appear in order history
   1. Confirm that the correct Microsoft account is being used (many people have more than one). Sign out and sign back in with any other personal Microsoft accounts and recheck Order history.
   2. If the charge still does not appear, use the Investigate flow on the Manage your payments page as described above. That is the supported path for unrecognized or missing charges.
3. If the charge looks wrong or is duplicated
   1. After identifying the product/subscription tied to 109.xx, cancel or change that subscription if it is not wanted.
   2. Then request a refund for the incorrect or duplicate charge using the refund process linked from the billing help article.

If, after using the Investigate tool and checking all Microsoft accounts, the 109.xx charge still cannot be matched to an order, contact Microsoft Customer Service directly from the billing help page so an agent can review the account and card details securely and correct or refund as appropriate.

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References:

• How to investigate a billing charge from Microsoft
• View your Microsoft Store order history
• investigate a billing charge
• Can I speak to someone? -- Billing issues