Microsoft authenticator can't login

Question

I got a email from my college giving me an student email, asking me to use Microsoft authenticator app to set it up on my phone and gave me a qr code.i scanned the code with Microsoft authenticator but it shows error and asks me to contact my local administrator.

Answer 1

Hi @David Niu   

Please note that we are not Microsoft support, and this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, do not have backend access and cannot directly intervene in Microsoft products or features. Our role is limited to providing technical guidance and best practice recommendations based on reported issues, requests, or ideas. 

As per the error message you shared, this situation will need to be handled by your IT administrator, as they have the necessary access to support you further. 

In most cases, the IT administrator may re-register your Multi-Factor Authentication (MFA), which allows you to set up Microsoft Authenticator again. You may refer to: Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID |…   

At this time, the most appropriate approach is to contact the college that provided your account, as they are in the best position to review and assist with this setup. 

I hope this provides helpful direction for you. 

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Answer 2

Ok i'll do that, thanks for your help