text predictions

Question

In Outlook, text predictions are no longer appearing when composing an email. Went to Options and checked box to allow predictions but still do not appear when composing a message. Please advise fix. Thank you!

Answer 1

Good day @Todd Theissen, and I appreciate the clear explanation of your concern.  

Just to gently clarify before we go any further, this is a user‑to‑user support forum. I don’t have the ability to access or investigate individual accounts because this is a user to user support forum. Moderators and contributors, including external Microsoft employees, do not have access to internal systems or the ability to directly take action on Microsoft product features. However, I truly hope I can help review your situation, offer some guidance, and support you in finding the right next steps as best as possible.   

Text Predictions in Outlook are part of a cloud based connected experience and may stop working due to several factors, depending on whether you are using a work or school account or a personal account. Since you haven’t specified your account type (work/school vs. personal), I may not be able to provide an exact solution yet. If you’re using a work account, please try the steps below. However, if you’re using a personal account, you can start from step 2 onward. 

Make sure your operating system and Classic Outlook (File > Office Account > Update Options > Update Now > Restart Outlook) are fully updated to the latest version.  

Step 1: Check if your update channel supports Text Predictions 

Text Predictions only work on supported update channels, so if your Outlook is on an unsupported one, the feature won’t appear even if enabled, supported channels include Current, Monthly Enterprise, Beta and Current Channel, while Semi-Annual Enterprise is not supported. 

Go to File > Select Office Account > Review the Update Channel information. 

• If you are using a work or school account and your device is on a Semi-Annual channel, please contact your IT administrator and request switching to a supported channel such as Monthly Enterprise or Current Channel. After the change, run updates again and restart Outlook. In case you do not know who is your IT admin, kindly refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support  

Step 2: Verify Connected Experiences settings 

Text Predictions rely on cloud services and require certain privacy settings to be enabled. 

Open Classic Outlook > Go to File > Select Office Account > Click Manage Settings under Account Privacy. 

Ensure connected experiences, especially those that analyze your content, are enabled. 

• If these options are disabled or appear locked, they may be controlled by your organization. In that case, please reach out to your IT administrator for assistance. 

Step 4: Repair the Outlook app 

This article provides further guidance on the topic: Repair an Office application - Microsoft Support 

Step 5: Reinstall office apps  

Please uninstall Office apps, then reinstall them:       

Go to office.com > Apps > All apps > Install apps > Microsoft 365 apps > Apps & devices > Install Office.   

I hope this information is helpful. If you have any questions or need further support, please don’t hesitate to reach out at any time. 

Thank you for your patience and understanding. 

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Answer 2

In classic Outlook for Windows, this issue is usually caused by either the feature being disabled in Options or by the Outlook update channel you are on.

1. Confirm the feature is enabled in classic Outlook
   1. Start composing a new email in classic Outlook.
   2. Select File > Options > Mail.
   3. Under Compose messages, ensure Show text predictions while typing is checked.
   4. Select OK and restart Outlook, then test again.
2. Check whether your update channel supports text predictions Text predictions in classic Outlook are only available on these channels:
   • Current Channel
   • Monthly Enterprise Channel
   • Beta Channel
   • Current Channel Preview
   The feature is not available on:
   • Semi-Annual Enterprise Channel (Preview)
   • Semi-Annual Enterprise Channel
   If Outlook is on one of the Semi-Annual channels, text predictions will not appear even if the checkbox is enabled.
3. Switch Office to a supported channel (if needed) If text predictions are required, switch Office to Current Channel or Monthly Enterprise Channel using one of these methods (typically done by an admin):
   • Registry command to switch channel
     Use the registry method described in Use a registry command to install Microsoft 365 Insider on Windows devices, then in Outlook select File > Office Account > Update Options > Update Now.
   • Allow user channel choice via registry
     Configure the registry as in Let users choose which Microsoft 365 Insider channel to install on Windows devices. After that, in Outlook go to File > Office Account > Update Channel and switch to Monthly Enterprise Channel or Current Channel Preview, then Update Options > Update Now.
   • Office Deployment Tool
     Use the Office Deployment Tool as described in Change the Microsoft 365 Apps update channel for devices in your organization to move devices to a supported channel.
4. Be aware of recent fix status Text predictions for classic Outlook were restored on May 20, 2025 and are available again on the supported channels listed above. If Outlook is on one of those channels and fully updated, text predictions should work when enabled in Options.

For how to use the feature (accepting with Tab or Right arrow, turning it on/off in different Outlook versions), see Editor text predictions in Outlook.

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References:

• Text predictions unexpectedly become unavailable and are missing in Outlook options
• Use text predictions in Outlook for Windows
• Use intelligent technology in Outlook on the web and Outlook.com