Emails -Blank

Question

Are there any known issues of emails displaying blank in outlook.

This happens on owa and outlook classic.

Any known issues this month.

Checked headers and rules nothing stands out.

Answer 1

Hi @Cleon Russell

Thank you for sharing your concerns. 

For now, I have not identified any related reports or similar behavior involving emails appearing blank in both classic Outlook and OWA yet. To better understand your situation and provide the most effective assistance, I would like to gather a few additional details, such as: 

Does this issue occur with all emails you receive, or only from specific senders? 

Does the problem also affect older emails, or only new ones? 

Since you are using a business account, could you please check with another user in your organization to see if they are experiencing the same issue? 

Have there been any recent changes to your device or account settings? 

Please understand that our initial reply may not always immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution. 

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Answer 2

Yes, there are known issues where emails can appear blank in Outlook.

1. Classic Outlook for Windows (Outlook 2016)
   • There was a known issue where Outlook sent or displayed blank emails, most often when add-ins used Send To Mail Recipient and MAPI integration.
   • This issue was fixed in the Monthly Channel Version 1802 (Build 9029.2167). Updating Outlook to at least this build resolves that specific blank-email behavior.
   • To update: in classic Outlook, go to File > Office Account > Update Options > Update Now.
2. Outlook on the web (OWA) with Exchange Server 2016/2019
   • There is a known issue where the message body is blank in OWA for messages that were copied into a new mailbox using Outlook, even though the content is visible in Outlook.
   • This is resolved by installing the appropriate cumulative updates on Exchange:
     • Exchange Server 2019: install Cumulative Update 10 or later.
     • Exchange Server 2016: install Cumulative Update 21 or later.

For current-month issues, the provided references list recent Outlook known issues by month (including January 2025 and earlier), but none of those specifically describe a new, current-month blank-body issue beyond the ones above.

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References:

• Outlook sends blank emails
• Fixes or workarounds for recent issues in classic Outlook for Windows
• Message body not displayed in OWA if the message was added in Outlook to a new mailbox (KB5004612)

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