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Sending e mail issues

Jonathan Marine 0 Reputation points
2026-05-20T03:59:02.8666667+00:00

my sent emails re going to the recipients junk files

Moderator's note: Moved from Microsoft 365 and Office | Microsoft 365 Defender | Other | MacOS

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  1. Hani-Ng 11,315 Reputation points Microsoft External Staff Moderator
    2026-05-20T05:38:38.3733333+00:00

    Hi Jonathan Marine

    To better understand your situation, could you please share some information:

    • Are you using the Outlook desktop application or Outlook on the web or the Mail app on Windows or a mobile device?
    • What is your email address ending? Is it a Microsoft account (like @outlook.com, @hotmail.com) or a custom domain managed through a Microsoft 365 Business plan (like @yourcompany.com)?
    • Is this happening with all recipients, or only specific ones? For example, does it only happen when you send to Gmail users, or people at a certain company?
    • Are you receiving any bounce-back messages or "Undeliverable" reports after sending? These messages often contain clues about why the email was rejected or marked as spam.

    I look forward to your response.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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