Visio Plan 2 subscription

Question

Hi,
I have a "Visio Plan 2" subscription but it's impossible to login with my account and use it.
Visio Plan 2 does not appear to my choices.
What can I do to validate my Visio Plan 2 access ?

Many thanks for your assistance

Answer 1

Hi Georges Arhodakis

Based on your description, I understand that you currently have a Visio Plan 2 subscription, however you are unable to access or use it with your account. 

To better understand the issue, could you please confirm whether, after signing in to the subscriptions page below, you do not see the Visio Plan 2 subscription listed?  

https://portal.office.com/account/?ref=Harmony#subscriptions  

If the Visio Plan 2 subscription does not appear there, it may indicate that the license has not yet been assigned to your account. 

In that case, please go to the Please go to the Microsoft 365 admin center > Billing > Licenses, then select the Visio Plan 2 subscription and verify whether your account appears under the assigned users list. 

• If the license has not yet been assigned, please follow the article below to assign the license to the affected user: Assign or unassign licenses for users in the Microsoft 365 admin center - Microsoft 365 admin | Mic… 
• If the license is already assigned, please try unassigning and reassigning the license, then clear the browser cache and check again. 

After completing the steps above, please sign in to the subscriptions page again and check whether the Visio Plan 2 subscription appears correctly. If it does, please try installing and using Visio again. 

Note: You must be at least a License Administrator or User Administrator to assign licenses. If you are not an administrator, please contact your administrator for assistance. For more information, please refer to: For more information, please refer to: About administrator roles in the Microsoft 365 admin center - Microsoft 365 admin | Microsoft Learn 

If I may have misunderstood your scenario, please feel free to clarify the issue further so that we can assist you more accurately. 

Please understand that our initial reply may not always immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution. 

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