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Sign-in failed Error code: interaction_required Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity.

Abbas Momin 0 Reputation points
2026-05-20T09:02:17.3166667+00:00

Hi,
I am unable to login in azure portal. I m getting the below error:
Sign-in failed

Error code: interaction_required

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: e798d4c0-049d-45ac-a92a-0cc8b3844b00 Correlation ID: 019e447c-ff8e-7213-91c0-91b32a49e437 Timestamp: 2026-05-20 08:25:06Z

Microsoft Security | Microsoft Entra | Microsoft Entra ID

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  1. AI answer

    2026-05-20T09:02:34.78+00:00

    The error AADSTS5000225: This tenant has been blocked due to inactivity indicates that the Microsoft Entra tenant associated with the account has been marked inactive and access is currently blocked.

    Key points from the tenant lifecycle behavior:

    • When a tenant is inactive, sign-in attempts return AADSTS5000225 and access to Azure and related services is blocked.
    • Administrators can request reactivation only within 20 days from when the tenant entered the inactive state.
    • If the tenant remains in this inactive/blocked state for more than 20 days, it is permanently deleted and cannot be recovered.

    To proceed, the appropriate actions depend on the role and the tenant’s state:

    1. If acting as the tenant administrator and it has been less than 20 days since the tenant was blocked:
      • Contact Microsoft support using the global support phone numbers provided in the documentation.
      • Do not open multiple support cases for the same issue; wait for the decision on the existing case.
    2. If more than 20 days have passed since the tenant became inaccessible:
      • The tenant is deleted and not recoverable; a new tenant must be created if Azure access is still required.
    3. If not the tenant administrator:
      • Contact the organization’s Microsoft Entra / Azure administrator and provide the full error (including the AADSTS5000225 code and timestamp) so they can open a support case with Microsoft if the tenant is still within the reactivation window.

    Some users in similar situations (blocked free/trial tenants) have resolved access by either:

    • Requesting tenant reactivation within the allowed window via Microsoft support, or
    • Creating/using a new tenant and then accessing Azure with that tenant instead.

    If the tenant is already beyond the 20‑day inactive window, only the new-tenant route remains.

    References:

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