OneDrive files

Question

Dear all,

Can't access my OneDrive files. Error message: Ox8004e4be

Thanks

Eric

Answer 1

Hello Eric Perrier

From what you described, you’re unable to access your OneDrive files and are seeing error 0x8004e4be, which might be related to a sign‑in or app configuration issue.

You can try the following steps:

1. Check date & time: Make sure your device’s date and time are correct, as incorrect settings can affect authentication.
2. Update OneDrive: Ensure you’re using the latest version of the OneDrive app to avoid compatibility issues.
3. Test on the web version:

Sign in to OneDrive via a browser (https://onedrive.live.com). If it works there, the issue is likely with the app. In this case, try resetting OneDrive (clear local app data)

• Close OneDrive
• Press Windows + R
• Type %appdata%\Microsoft\OneDrive
• Delete the contents of that folder
• Restart your PC

If needed, uninstall OneDrive, restart your PC, then reinstall it

If the issue also occurs on the web, check your account:

• Make sure your account isn’t locked or restricted
• Verify you have permission to access your files

Hope this helps. Please let me know how it goes!

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