to disable mfa for admin console

Question

HELLO

i have an office 365 subscription and i have configured authenticator - but am not getting any code

i need to urgently access the account

domain name: [Moderator note: personal info removed]

if i try to contact support - it asks me for code on authenticator and i am not able to receive the code

please advice or if possible to share email id - i can email all details

regards

[Moderator note: personal info removed]

[Moderator note: personal info removed]

Answer 1

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data. 

Hi Hitesh

If you are not administrator, you should contact your administrator first and ask them to reset your MFA settings by following this article: Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID | Microsoft Learn (Microsoft does not have direct access to reset authentication settings for school/organization-managed accounts).

If you are the only Global Administrator and you are completely locked out from the tenant. So, only Microsoft Support team can help you in this MFA issue. You might need to contact Microsoft via phone service number: Customer service phone numbers - Microsoft Support. The agent will be able to create a ticket for you under the affected tenant and then transfer this ticket to Data Protection team who could help you to regain access.  

• To connect directly with a real person when you call Microsoft support, the call must include the term AdminCenter, and the role must be specified as Global Administrator. 
• In the description of the request, the term AdminCenter must also be mentioned. 
• During the telephone dialog, if asked about another administrator, you can answer “no.” The call will then be forwarded to a real support agent, and a service request can be created. 

If you cannot reach a real person via a support call, you can try to use a Trial Business Account to Submit a Ticket. Please visit the Microsoft 365 Business Plans and Pricing | Microsoft 365 and click Try for free to set up a trial account. 

Then, please sign into the Microsoft 365 Admin Center using your trial tenant admin account > Choose Help & Support (at the bottom right side).

If you decide to use the trial account option, please make sure to cancel the subscription once your issue is resolved to avoid any unexpected charges.  

(Note: We're not Microsoft support, this is a user-to-user support forum. Moderators have no backend access and cannot directly intervene in Microsoft products. We provide only technical guidance and best-practice recommendations based on reported issues)

Additionally, I noticed that your username appears to include personally identifiable information (PII). For your privacy and security, you may want to consider changing your username to better protect your personal information.

I hope this information helps.

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