verification email

Question

Need to delete old verification email address and replace with new address.

Help!

Answer 1

Hi,

To better help you and guide you to the right solution, could you please check and confirm the following details?

Can you still sign in to your email account?

Do you still have any other active verification methods linked to the account, such as your phone number or a two-factor authentication app?

Answer 2

To delete an old verification email address and replace it with a new one on a Microsoft account, first add the new address, then remove the old one.

1. Go to the Microsoft account security info / proofs management page: https://account.live.com/proofs/Manage and sign in.
2. Under your security info, select Add email.
3. Enter the new email address and complete the verification steps (a code will be sent to that address).
4. After the new email is added and verified, locate the old verification email address in the list.
5. Select Remove next to the old email address.

Important notes:

• Always add and verify the new email before removing the old one so the account is not left without a working verification method.
• Old security information does not need to be removed unless there is a security risk (for example, someone else has access to that mailbox).
• If all security information is removed and replaced, the account can be put into a restricted state for 30 days where further security changes are blocked.

If the verification code is currently being sent to an email address that is no longer accessible, on the Verify your identity screen choose I don't have any of these and follow the prompts to replace the security information. Be aware this can trigger the 30‑day security restriction period.

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References:

• Removing a sign-in verification method
• Change the email address or phone number for your Microsoft account
• How to add an email address or phone number to your Microsoft account
• Please confirm my e mail address as <removed PII>@outlook.com - Microsoft Q&A