Outlook problem

Question

Would like a live person to call me back to help me solve this problem

Answer 1

I can not access my older business email adresses in the new outlook, what should I do?

Answer 2

Hi!

What problem are you having with Outlook?

Are you unable to log in?

Are you not receiving emails?

Are you not sending emails?

Please send me more details about your problem.

Answer 3

To get a live Microsoft support agent to help with an Outlook problem, use one of these options based on whether Outlook.com (consumer Outlook on the web) is used:

1. If Outlook.com can be signed in to
   1. Go to Outlook.com and sign in.
   2. Select Help on the top menu, then Help again to open the Help pane.
   3. Enter the issue in the Search Help box.
   4. If the self-help articles do not resolve the problem, scroll to the bottom of the Help pane.
   5. Under Still need help?, select Yes.
   6. Choose the option to Chat with a support agent in your web browser or similar, then provide the details requested.
2. If Outlook.com cannot be signed in to
   1. Use the Microsoft account sign-in helper via Get help signing in: https://go.microsoft.com/fwlink/?linkid=2236350.
   2. Follow the prompts to regain access; direct phone assistance is not available for sign-in issues, but this is the supported path.
3. Using the Get Help app on Windows (for a call back or chat)
   1. On Windows, open the Get Help app (type “Get Help” in the Start menu search and open it).
   2. Type a short description such as “Outlook problem” or “Chat with an agent” and press Enter.
   3. Select Contact support at the bottom when it appears.
   4. Choose the product or service (for example, Outlook or Microsoft 365/Office) and follow the prompts.
   5. When offered, select Chat with a support agent in your web browser or Call me back, then enter contact details so a support agent can call back.

For Outlook.com-specific issues, support is primarily via in-product Help and web chat; phone callbacks may be offered depending on region and issue type.

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References:

• How to get support for Outlook.com
• Outlook.com email account appears as "outlook_[long series of letters and numbers]@outlook.com" in Outlook for Windows
• Outlook prompts for phone number for Outlook.com accounts
• Search Mail and People in Outlook.com
• Fixes or workarounds for recent issues on Outlook.com
• Email stuck in Outlook.com
• Known issues with shared calendars in Outlook
• Use intelligent technology in Outlook on the web and Outlook.com
• Need to speak to a agent I am getting pop up draft scam emails - Microsoft Q&A
• How do I get a live person at Microsoft.? - Microsoft Q&A