no subscription

Question

i never renewed supscription..please cancel as i didnt want it

Answer 1

See https://support.microsoft.com/en-US/accounts-billing/how-to-investigate-a-billing-charge-from-microsoft .

Answer 2

Hello, good day and thanks for your question. Sorry to know about this and I understand that you have not renewed your subscription and you got billed for it.

If there is no other order or subscription that is present on your account this means that the payment method or the card that you are using got caught somewhere from the last time that you have used it and this has caused an unauthorized charge and in this case it is best to reach out to the bank to block and replace your card to avoid additional or future unwanted charge/s. It is also a good measure to temporarily lock it from the bank's website or the bank's mobile app as soon as possible and request for a refund from the bank from the fraudulent charge that happened.

Answer 3

To stop being charged and cancel the Microsoft 365 subscription, follow these steps:

1. Go to the Services & subscriptions page: https://account.microsoft.com/services and sign in with the same Microsoft account that was used to purchase the subscription.
2. Under Services & subscriptions, locate the Microsoft 365 subscription.
3. Select Manage next to the subscription.
   • If Turn on recurring billing is shown instead of Manage, the subscription is already set to expire on the date shown and will not renew.
4. On the subscription details page, choose Cancel (or Cancel subscription) and follow the prompts.
5. Confirm the cancellation. The subscription remains usable until the end of the current billing period, but no further renewals will be charged.

If the subscription was purchased from a third-party retailer (such as Apple App Store, Google Play, or another retail partner), cancellation must be done directly with that retailer’s support.

If cancellation options are not visible:

1. Confirm that the correct Microsoft account is being used to sign in.
2. Check if there is any overdue balance; if money is owing, it must be paid before cancellation is allowed.
3. If still unable to cancel, use the guided support flow from Microsoft Support for additional help.

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References:

• Cancel your Microsoft subscription
• Unable to cancel your Microsoft subscription
• Turn recurring billing on or off for a Microsoft subscription
• Changes to Microsoft 365 email features and storage
• How to unsubscribe microsoft 365 account? - Microsoft Q&A
• Request refund - Microsoft Q&A