cannot run internet desktop

Question

cannot run internet error show windows update ,and user login MicrosoftMoved from Windows Insider

Answer 1

Hi rakeshkumar-8662,

Thanks for sharing the details. Based on your description, this issue is likely related to Windows system connectivity components (Windows Update, sign‑in services, or network configuration) rather than a single “internet desktop” feature.

When Windows cannot access core online services (like Windows Update or Microsoft account login), it is usually due to blocked system settings, misconfigured internet components, or network restrictions rather than a hardware issue. Please try these quick checks:

1, Reset Windows Update components

• Open Command Prompt (Admin) and run:

net stop wuauserv
net stop bits
net stop cryptsvc
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
net start cryptsvc
net start bits
net start wuauserv

• Restart your PC and try updating again.

2, Enable required security protocols

• Press Win + R > type inetcpl.cpl > Enter
• Go to Advanced tab, make sure TLS 1.2 is checked

3, Sync date and time

• Go to Settings > Time and Language
• Turn on Set time automatically, click Sync now

4, Check network configuration

• Turn OFF Proxy (if not required)
• Try a different network (or mobile hotspot)
• Temporarily disable third‑party firewall/antivirus Windows 8 has limited support and outdated update services, so even after fixes, updates may still fail or stop working completely. If none of the above helps, the most reliable workaround is upgrading to Windows 8.1 or Windows 10.

Let me know if you need any further help. Feel free to ask by clicking "Add Comment" or "Add Reply" if you are unable to add a comment, so that your reply is visible. I appreciate your effort.

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Answer 2

The issue description suggests problems accessing the internet, Windows Update, and Microsoft account sign-in.

1. Check if Windows Update is disabled by policy (Windows XP/older domain-joined scenarios)
   • If using Windows XP Professional and Windows Update is missing or shows “Access Denied… Network policy settings prevent you from using Windows Update”, Group Policy might be blocking it.
   • Log on as a local administrator.
   • Press Windows+R, type gpedit.msc, and select OK.
   • Go to User Configuration → Administrative Templates → Start Menu and Taskbar.
   • Double‑click Remove links and access to Windows Update and set it to Disabled, then Apply and OK.
   • Then go to User Configuration → Administrative Templates → Windows Components → Windows Update.
   • Double‑click Remove access to use all Windows Update features and set it to Disabled, then Apply and OK.
2. Fix Internet Explorer/connection issues that can block Windows Update
   • Incorrect or damaged Internet Explorer settings, or third‑party firewalls/antivirus/web accelerators, can prevent access to Windows Update and cause errors like 0x800A138F.
   • Temporarily disable any third‑party firewall, web accelerator, or antivirus and test Windows Update again.
   • If Internet Explorer is used for connectivity (older Windows versions), reset or correct its settings as described in the Windows Update error article.
3. Repair proxy issues on RDS/Windows 7/Server 2008 R2 (if using IE11 on those systems)
   • On Windows 7 SP1 or Windows Server 2008 R2 SP1 with multiple users on an RDS server, incorrectly initialized proxy settings can block internet access when Internet Explorer 11 is used and proxy is managed by Group Policy.
   • Install the update described in “Access to Internet is denied because proxy settings are overwritten in Windows 7 SP1 or Windows Server 2008 R2 SP1” via Windows Update (Recommended update).
   • To completely fix this for IE11 on Windows 7, also install security update 3139929.
4. Update Internet Explorer 11 on affected RDS servers
   • For IE11 scenarios where multiple users on an RDS server lose internet because proxy settings are overwritten, install the most recent cumulative security update for Internet Explorer from Microsoft Update.
   • For Windows 7 with IE11, also install update 3138901 in addition to the cumulative IE update.
5. Adjust TLS settings if Microsoft Store or account sign‑in fails
   • Some Microsoft Store and sign‑in issues are caused by outdated TLS settings.
   • Press Windows+R, type inetcpl.cpl, and select OK.
   • Go to the Advanced tab and scroll to the bottom.
   • Make sure Use TLS 1.0 and Use TLS 1.1 are unchecked.
   • Make sure Use TLS 1.2 and Use TLS 1.3 (experimental) (if present) are checked.
   • Select OK and test Microsoft account sign‑in and Store again.

If the device is on a corporate or school network, contact the system administrator to verify that Windows Update and Microsoft account sign‑in are not blocked by Group Policy or network policy.

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References:

• You receive one or more error messages when the system administrator disables Windows Update or Microsoft Update
• Error message when you check for updates on the Windows Update site: "0X800A138F: There are no updates available at this time"
• Access to Internet is denied because proxy settings are overwritten in Windows 7 SP1 or Windows Server 2008 R2 SP1
• Users can't access Internet because proxy settings are overwritten in Internet Explorer 11
• Error 0x80131500 in Microsoft Store