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Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity

Sandeep P 0 Reputation points
2026-05-29T04:54:08.2833333+00:00

Hi,
I am unable to login to the azure portal. Getting the error as below.
"Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity"
Kindly look into the issue and resolve asap.

Microsoft Security | Microsoft Entra | Microsoft Entra ID

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  1. Sandeep P 0 Reputation points
    2026-06-01T08:46:13.6666667+00:00

    Hi Team,
    What is the resolution here. I am not able to login to the azure portal using my email id. Kindly reset the tenant and allow my login id "<pii removed>" to login tot he account.

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  2. AI answer

    2026-05-29T04:54:25.4233333+00:00

    The error interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity means the Microsoft Entra tenant associated with the account has been marked inactive and blocked. After a short period in this blocked state, the tenant is permanently deleted and cannot be recovered.

    Key points from the documented behavior:

    • Inactive tenants are blocked from sign-in and show AADSTS5000225.
    • Administrators have up to 20 days from when the tenant becomes inaccessible to request reactivation.
    • After 20 days in the inaccessible state, the tenant is deleted and is not recoverable.

    To proceed, follow these steps as tenant administrator:

    1. Determine whether the tenant is still within the 20‑day reactivation window
      • If the tenant has been inactive and blocked for more than 20 days, it is deleted and cannot be restored.
      • If it has been less than 20 days since it became inaccessible, reactivation is possible.
    2. Request tenant reactivation from Microsoft
      • As an administrator, contact Microsoft support using the global support phone numbers listed in the documentation.
      • Provide the tenant details (tenant ID, domain such as contoso.onmicrosoft.com, and affected account) and specify that the tenant is blocked due to inactivity with error AADSTS5000225.
      • Do not open multiple support cases for the same issue; wait for the decision on the existing case before submitting another request.
    3. If you do not plan to reactivate the tenant
      • No action is required; the tenant will be deleted after 20 days in the inaccessible state and cannot be recovered.
      • Review Microsoft’s data protection policies if data retention or deletion is a concern.

    If the tenant is already beyond the 20‑day window and deleted, the only option is to work with or create a different tenant and configure services there.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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